Customer Service / Fully Remote - Anywhere in U.S. / $19 per hour / PTO / 401K match / Medical, dental & vision - As a Customer Support Specialist you'll : Respond promptly to incoming customer inquiries with a focus on delivering accurate and satisfactory responses to their inquiries and concerns. De-escalate situations involving dissatisfied customers by providing patient assistance and empathy, ensuring a positive experience. Last updated : 20...
Customer Service / Fully Remote - Anywhere in U.S. / $19 per hour / PTO / 401K match / Medical, dental & vision - As a Customer Support Specialist you'll : Respond promptly to incoming customer inquiries with a focus on delivering accurate and satisfactory responses to their inquiries and concerns. Guide customers through troubleshooting processes, assisting them in navigating the Tapcheck app and utilizing products or services effectively...Hiri...
Job Description. Job Description. As the Manager, Customer Support, you will oversee and lead a team of customer support representatives, providing guidance and support to ensure exceptional customer service. Additionally, you will collaborate with cross-functional teams to address customer concerns, identify and implement process improvements, and drive customer success initiatives. What You'll Do. Lead all aspects of the global Support org and ...
Tapcheck's Employee Experience team is hiring both Software Engineers and Sr Software Engineers. The Employee Experience team plays a pivotal role in developing and maintaining our employee portal, as well as Services and APIs to support our mobile applications. You'll work on cutting-edge backend services that ensure real-time payroll synchronization, enabling accurate balance displays for on-demand wage access. Dive into a role that merges tech...
We are looking for an energetic and results-driven Account Executive to join our sales team. In this role, you will be responsible for driving sales and acquiring new clients for our on-demand pay solution. As an Account Executive, you will have the opportunity to build strong relationships with key decision-makers in various industries (including QSRs, Retail and Healthcare) and help them solve their financial wellness challenges. What You'll Do...
About the Role. The BDR Manager will help us scale Tapcheck’s Business Development program in North America. Reporting to the Director, Business Development, you'll be an important contributor to the Sales leadership team. We are looking for candidates who are data-driven, with an understanding of top of the funnel and pipeline metrics, excels at coaching and motivating a team, and has experience hiring top BDR talent. This is a hybrid role, and ...
We are currently seeking a highly skilled and experienced Software Engineering Manager to lead our talented team in developing web applications for Employers. These applications are crucial in enhancing the experience of our clients by providing timely access to earned wages for their employees. As the Software Engineering Manager, your role will involve optimizing and improving the scalability, stability, and efficiency of our web applications, ...
We are looking for an Account Manager to join our growing Customer Success team and provide our clients with a seamless experience from onboarding through to launch and beyond, driving client satisfaction, continued growth and expansion opportunities. You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to support product ...
The Lead Account Manager will join the expanding Customer Success team as a player/coach, serving as both a hands-on contributor and mentor a team of 4-6 account managers. The role involves ensuring clients receive a smooth experience from onboarding to post-launch support. . The Lead Account Manager in this role will spend 70% of their time coaching and mentoring the team and the other 30% driving client satisfaction, continued growth and expans...
Tapcheck is on the hunt for a Product Manager to spearhead our B2B pre-sale and post-sale product strategy, focusing on delivering our Earned Wage Access (EWA) service as a key financial wellness benefit to our business customers and their hourly employees. This vital role demands comprehensive responsibility, ranging from aligning strategic planning on an annual, quarterly, and monthly basis with our business objectives, to driving daily scrum-l...
We are looking for a Senior Site Reliability Engineer with expertise in Azure and a background in Financial Technology to join our team. The ideal candidate will have 5 years of experience in SRE/DevOps and be responsible for designing, implementing, improving, and maintaining our cloud-based infrastructure on Azure. What you'll do. Own the production environment by monitoring availability and taking a holistic view of system health. Design, impl...
We are seeking a Full Charge Bookkeeper to join our team in Plano, TX. This is a hybrid role where the employee will be expected to report to the Plano office 50% of the time. As a Full Charge Bookkeeper at Tapcheck, you will play a crucial role in ensuring that our financial records are accurate and up-to-date. You will work closely with our Accounting department and report directly to the Chief Financial Officer. What You'll Do. Manage daily re...
