Emergency Animal Hospital of Collin County is hiring Client Service Representatives! Opportunities are available at our Plano location!

Who We Are

At Emergency Animal Hospital of Collin County, we strive to cultivate a friendly, compassionate, and community-driven culture. EAHCC opened in Plano, TX, in 1987 and has been part of Collin County for over 34 years. We seek friendly, motivated individuals passionate about pets, value fostering authentic relationships with clients, and desire to make a difference within the community.

General Summary

As a CSR, your duties will include but may not be limited to keeping accurate medical records, client education, clerical work, and support of other staff members. This position requires a practical knowledge of the hospital’s procedures, policies, and services, client and patient treatment protocols, data transcribing, word processing, and the standard procedures, records, and terminology used in veterinary medicine.

What Makes Us Great

• Teamwork and Respect – We value every one of our team members!
• Personal and professional growth opportunities.
• Employee recognition and appreciation: Birthday recognition, key anniversary celebrations, CSR, and Technician Week appreciation!
• Competitive pay.
• Comprehensive benefits - Health, Medical, Dental, Vision, Short/Long term disability, 401K, Life Insurance, Continuing Education, Paid Vacation, Employee Pet Discounts.

Essential Duties and Responsibilities: Other duties may be assigned

Currently, we are seeking a Client Service Representative. We are a 24-hour emergency facility, so all interested candidates must be comfortable working days, nights, weekends, and holidays.

Client Relations

• Greeting all guests and customers with kindness & respect
• Answering and transferring calls effectively
• Check-in patients
• Providing introductory information to new customers
• Working with a team of CSRs and other departments to find appropriate solutions
• Collection of payment for services rendered
• Greet clients and pets immediately upon entering
• Ensure that the reception area and exam rooms and are clean and odor-free
• Ask the client for an updated email address if none exists in the system and verify existing information in system
• Answer multi-line telephone in a friendly and professional manner to take referral information from RDVM for transfer cases, and defer progress reports for hospitalized patients and client medical concerns to technicians
• Takes messages from clients or RDVMs when appropriate and makes a callback in Ezyvet

Administration

• Email home-care instructions, referral reports, and medical notes from all procedures and hospital visits to referring veterinarians
• Gather all forms and go-home items and verify invoices and instructions prior to discharge time.
• Scan all faxed lab results, place them in the medical record for patients and email copies to the appropriate DVM.
• Make sure all exam rooms are stocked
• Scan all RDVM records, forms, lab results, etc., into patients’ files
• Check messages on voice mail
• Maintain and provide information for no-shows, rescheduled, and cancelled appointments
• Keep reception desk and area tidy and clean
• Clean up after pet accidents in the waiting room
• Place all client and RDVM correspondence, ICU sheets, faxed records, and other documents in patient file in appropriate (chronological) order
• Clean and stock client restroom as necessary, or alert custodian to needs
• Operate office machines to include postage scale, fax machine, computer, printer, photocopy machine, credit card machine, scanner

Skills and Qualifications

• 1 year of client service or equivalent experience
• Veterinary experience
• Interpersonal and customer service skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Typing- minimum of 30wpm
• Computer literacy (Windows XP or higher, general PC operations, MS Word, Excel)
• Ability to use and understand filing systems
• Ability to apply basic concepts of mathematics
• Ability to communicate verbally and in writing

Physical demand and work environment

• Ability to lift 40 lbs
• Ability to be confident around pets
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position will require working weekends, evenings, and holidays.
• The noise level in the work environment is moderately high
• Associates are exposed to a variety of pets that MAY bite or scratch and on occasion, may be exposed to anesthesia, radiation, biological hazards, and medication/controlled substances
• Bending, stooping, crouching, kneeling, standing, and walking are part of day to day work activities.

EAHCC

Work Remotely

• No

Job Types: Full-time, Part-time

Salary: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Employee assistance program
• Paid time off
• Vision insurance

Schedule:

• 12-hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: In person