Classification : Hourly

Hourly

Job Description :

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?

At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions.

We've been in business for over 65 years , family-owned for three generations , and can be found in over 100 countries .

The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017!

We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it.

We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate .

We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities , our industry, and the world.

If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

Just some of our benefits :

• Medical
• Dental
• Vision
• 401k
• Tuition reimbursement
• 12 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance

POSITION SUMMARY

The primary focus of this role is to handle the inside sales and customer care functions related to the Stonetech product line.

The responsibilities include generating leads, following up with current customers, assessing potential leads and arranging meetings through phone calls or virtual platforms to secure new business opportunities.

A crucial aspect of this position involves driving revenue growth by actively engaging with existing and prospective customers, understanding their requirements, and providing excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional duties and responsibilities may be assigned as necessary.

• Daily Customer Calls & Prospecting (50%) : Utilize a provided list of customers to contact each of them on a quarterly basis.
• Complete 10-15 assigned calls per day to build and manage current customer needs.
• Complete 10 assigned calls per day to new or previous customers to introduce our product line or earn back their business.
• Maintain accurate and up-to-date records for all customer interactions, leads and sales activities using Salesforce.
• Identify and prospect potential customers through cold calling, campaigns, and social media platforms.
• Conduct research to identify key decision makers within other target companies.
• Qualify leads by understanding customer needs, budgetary constraints, and timelines.
• Consult with prospects to assess their business objectives, discuss the value proposition of the Stonetech line and align them with their specific needs.
• Collaborate with the marketing team to develop targeted campaigns and strategies aimed at driving lead generation.
• Internal Rep Support (20%) : Work with the internal Laticrete Sales team to support their needs in the field.
• Collaborate with the sales team and management to generate accurate quotes and proposals for potential customers based on their needs and requirements.
• Ensure that all quotes, proposals, special pricing, and paperwork is prepared in a timely manner.
• Coordinate with the field sales reps to gather relevant information and feedback from the field, helping to improve the quality of the sales process.
• Maintain open lines of communication with field sales reps, addressing any questions, contracts, or issues they many have related to quotes, proposals, special pricing or contracts.
• Continuously seek feedback from field sales reps and stakeholders to identify areas for improvement.
• Customer Service (20%) : Develop superior customer service relationships with prospects.
• Handle incoming customer calls, emails, chats or messages promptly and courteously.
• Address customer inquiries and assist them with product information, order status, pricing, warranty questions or submittals and other concerns they may have.
• Accurately record and track customer interactions, issues, and resolutions in Salesforce.
• Always maintain a positive and empathetic attitude toward customers, ensuring high customer satisfaction.
• Offer appropriate solutions and alternatives to customers while ensuring company policy and procedures are always followed.
• Nurture and maintain relationships with existing customers to ensure repeat business and customer satisfaction.
• Monthly Reporting (10%) :
• Prepare monthly reports that include details on sales activities, such as the number of sales calls made, meetings conducted / initiated.
• Provide explanations and insights on monthly sales performance, highlighting any notable trends or deviations from targets.
• Maintain and update the account business plan monthly, ensuring it aligns with the company's overall sales and business objectives.
• Track and report on KPIs for sales revenue, customer acquisitions rate, customer retention rate and average deal value.
• Communicate any challenges or barriers that may be impacting sales performance and propose solutions or strategies for improvement.
• Continuously monitor and review the effectiveness of the monthly reporting process, making any necessary adjustments or improvements needed.

REQUIRED SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience :

• 1 -3 years sales experience, within the construction industry preferred.
• Bachelor's degree or equivalent work experience.

Specialized Skills and Experience :

• Ability to build and maintain relationships with targeted customer base.
• Successful sales person , comfortable in complex multi-decision maker environment.
• Proven ability to cold call, and secure sales / opportunities on targeted list.
• Keen attention to detail.
• High level of self-motivation.
• Exceptional written and oral communications skills .
• Strong organizational and time management skills.
• Strong interpersonal skills.
• Intermediate to advanced knowledge of Microsoft Office Programs (Outlook, Word, Excel, PowerPoint) and use of presentation tools.

Intermediate knowledge of and functional proficiency in Salesforce preferred.

• Team cooperation - maintain a positive, cooperative attitude with all employees of LATICRETE and all customers.
• Valid driver's license, current automobile insurance, clear credit report and a good driving record.

Travel Requirement :

Less than 10%

Physical Requirements :

• Must pass pre-employment physical.
• Lift : Must be able to lift and / or carry a minimum of 20 pounds.
• Push / Pull : Must be able to push / pull 20 pounds.
• Stand : Must be able to stand 50-75% of the day.
• Sitting : Must be able to sit 25-50% of the day.
• Twisting / Bending : Must be able to twist / bend 25-50% of the day.

Last updated : 2024-04-27