Overview

When you join Kyocera Document Solutions Southeast you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As the Manager,Service you will provide the highest level of customer and employee management, utilizing refined technical, administrative, and communication skills. Responsible for the installation, maintenance, and support of all systems assigned to the service department. Provide for technical assistance, training, and developmental opportunities of assigned personnel. Fulfill all administrative responsibilities and adhere to policies and procedures. Display refined customer management skills to maximize customer satisfaction. Exercise personnel management skills to enhance employee satisfaction. 

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change does not come around every day.

Responsibilities

Represent the organization in a business-like manner in conduct and appearance to maximize both customer and employee satisfaction.

Responsible for the training, skill development and performance management of assigned personnel.

Analyze customer and employee concerns quickly and timely. Establish appropriate course of action, set specific goals and follow-up checkpoints.

Provide escalated technical assistance to technicians and customers. Responsible for overall performance of field equipment in your territory

Coordinate and accompany necessary appointments with regional technical representatives

Exercise refined territory and time management techniques to meet daily workload scheduling within assigned territory. Ensure timely resolution of all customer requested maintenance and other service activity.

Develop and maintain proper inventory levels of assigned personnel to maximize customer satisfaction and profitability.

Responsible for maintaining high levels of productivity of assigned personnel by maximizing the quality and quantity of their daily workload.

Control parts usage of assigned personnel through effective troubleshooting and training to maximize customer satisfaction and profitability.

Monitor and suggest manpower and staffing needs to ensure customer satisfaction and profitability.

Responsible for continued self-development of personnel management, territory management customer management and interpersonal skills.

Conduct and ensure timely performance evaluations and suggest merit increases of assigned personnel.

Demonstrate, train and motivate assigned personnel to use safe work habits in accordance with company safety policy.

Perform other duties as assigned.

Qualifications

Required:

5 – 7 years of prior field supervisor experience.

Excellent interpersonal skills for interaction with management, customers and staff.

Ability to lead, manage and motive.

Valid Driver License.

Reliable means of transportation.

Proficient on MS Office.

Physical Requirements

Ability to sit approximately 4 hours per day.

Ability to stand approximately 3 to 5 hours per day.

Ability to lift up to 50 pounds occasionally.

Ability to reach below shoulder height occasionally.

Preferred:

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions Southeast is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions Southeast is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.