You haven't searched anything yet.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Job Title: Service Delivery Manager – Help Desk Services
Location: Orlando, FL. In- office
Are you ready to make an impact?
WHAT WE ARE LOOKING FOR:
We are looking for a Service Delivery Manager (SDM) to support our Help Desk Services team with a strong focus on delivering innovative, hospitality driven, collaborative solutions for our partners. As a Service Delivery Manager (SDM), you will play a pivotal role in supporting our Help Desk Services team. You will be responsible for overseeing the delivery and ownership of comprehensive customer service offerings, ensuring consistency, efficiency, and effectiveness in service delivery. The SDM will focus on optimizing processes, implementing best practices, and enhancing the overall customer experience.
This role is a critical contributor to meeting our mission: To provide timely and effective support to our customers, ensuring technology-related issues are resolved efficiently and with the utmost professionalism. We are dedicated to exceptional service through knowledgeable and empathetic staff while continuously improving our processes. Our core values include customer-centricity, accountability, collaboration, and a commitment to delivering a smooth and productive technology experience for our customers.
WHAT YOU’LL DO:
We are seeking a highly skilled and motivated service delivery professional to join our dynamic team. The Service Delivery Manager (SDM) is responsible for overseeing the delivery of services to our partners, ensuring that the organization meets its service level objectives (SLOs) and maintains high standards of customer satisfaction. This includes leading scheduled meetings, incident triage, root cause analysis, SLO management, and maintaining high levels of customer satisfaction.
REQUIRED SKILLS:
The ideal candidate must have excellent knowledge of large MSP/Channel-based Help Desk Services operations, processes, workflows, and procedures. Exceptional critical thinking skills to identify root causes and implement efficient solutions in high-pressure situations. Understand customer relationship management, process improvement, quality assurance and deliver on reporting and metrics. Display a relentless focus on putting the customer first and can address both immediate operational actions and strategic collaboration opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
WHAT YOU’LL BRING:
YOUR REWARD:
Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.
If this sounds like the right career to fit your personality and interests, please apply, we’re looking forward to meeting you!
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Full Time
Business Services
$122k-149k (estimate)
03/29/2024
05/27/2024
kaseya.com
SANTA BARBARA, CA
1,000 - 3,000
2000
Private
COLEMAN WHITE
$200M - $500M
Business Services
Kaseya is a provider of infrastructure management solutions for managed service providers and internal IT organizations.
The following is the career advancement route for Service Delivery Manager positions, which can be used as a reference in future career path planning. As a Service Delivery Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Delivery Manager. You can explore the career advancement for a Service Delivery Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Delivery Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Delivery Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Delivery Manager job description and responsibilities
They are primarily responsible for supervising department operations, making sure everything runs smoothly so that their customers feel satisfied.
01/24/2022: Grand Forks, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Delivery Manager jobs
View more details on Service Delivery Manager salaries across the United States.
03/01/2022: Atlanta, GA
There are some soft skills and hard skills that service delivery managers require to perform their duties.
02/03/2022: Portland, OR
The customer service agent and service delivery manager are always at the forefront of the organization.
02/12/2022: Provo, UT
Manage To Operate Tactically And Strategically.
01/01/2022: Cincinnati, OH
Be The Key To Driving Operational Effectiveness.
02/04/2022: Appleton, WI
Step 3: View the best colleges and universities for Service Delivery Manager.