Job Summary

The Service Manager is responsible for the coordination of all the air compressor service operations for the Orlando Branch. These responsibilities include all aspects listed below for all service projects whether within the branch office or at customer’s site.

Essential Job Functions

• Schedule service technicians daily in an efficient manner
• Respond to incoming service related calls
• Handle external customer concerns in a timely and professional manner
• Prepare quotations of all service related projects and follow up on a weekly basis. Projects include emergency calls, scheduled service calls, and preventative maintenance agreements.
• Monitor all daily invoicing and supervise the work in progress (WIP) report on a daily basis
• Ensure all Orlando branch service technicians have what they need to perform their jobs on schedule
• Work closely with the Orlando parts department to make sure all parts are on hand for service jobs
• Monitor and schedule all periodic maintenance agreements
• Input service data in business operating systems
• Responsible for the overall direction, coordination, and evaluation of direct reports.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Maintain effective productivity and grow the service department business by meeting and exceeding department goals

Additional Job Functions

• May be required to conduct out of town business or attend training
• May be required to support the sales and parts department during special circumstances such as vacation coverage or position vacancies
• Evaluate and reestablish yearly work goals

Required Knowledge, Skills and Abilities (including physical and work environment)

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
• Ability to handle working in a NON-climate controlled environment whether at customer site or in branch warehouse
• Required to wear proper PPE (personal protective equipment) as applicable
• Working knowledge of a database business systems
• Incorporate time management skills on a continuous basis
• Well developed sales skills including excellent oral and written communication skills
• Basic mechanical and technical aptitude
• Proven interpersonal skills with both internal and external customers
• Basic marketing knowledge
• Must be able to lift up to 50lbs
• Must operate forklift vehicle
• Must be able to handle high pressure situations and adapt well to organizational and market changes

Minimum Job Qualifications (education, work experience, licenses/certifications)

• Bachelor’s degree, or 5 to 7 years of service and management experience (industrial experience preferred), or an equivalent combination of education and experience