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** Service Manager**
**Job Category****:** Salary **Requisition Number****:** SERVI002453 Showing 1 location **Job Details**
**Description**
**Service Manager**
* Managing service dept. staff including field techs, coordinator and warehouse manager
Training all new hires and continued education for existing
* Scheduling and routing services on day to day basis
Understanding how long a service takes to complete and the work that will go into it.
Logistics for schedule the day to day routes
- Reviewing map and vehicle tracker for on the spot/drop what your doing items
* Offloading and reviewing product for accuracy and/or defects.
* Working hand in hand with Production Dept. on new services and completing installations
* Ordering & Confirming service parts through Fenevision Web Module
* Computer Skills
Typing Above 35 WPM preferred.
Navigating CRM web based systems
Proficiency in Microsoft Office Programs
- Excel
- Word
- One Note
* Phone skills and customer service.
Communicating with Customers
Communicating with Service Techs and Installers
**Experience**
Window & door installations/service.
Customer service.
Logistics and routing.
Warehousing origination and staging.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Required**
WAREHOUSING ORIGINATION AND STAGING
LOGISTICS AND ROUTING
CUSTOMER SERVICE
WINDOW AND DOOR INSTALLATIONS/SERVICE
**Licenses & Certifications**
Full Time
$86k-116k (estimate)
05/02/2024
05/15/2024
westernwindowsystems.com
BILLINGS, MT
200 - 500
1959
Private
DEBRA BOND
$50M - $200M
Wholesale
Western Window designs and manufactures custom door systems and windows for residential and commercial sectors.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.