779 Service Manager Jobs in Orlando, FL
Naviga Inc. is Hiring a Service Manager Near Orlando, FL
- An employee-owned business with an employee stock option program (ESOP) with over 20 locations across the South
- One of the largest material-handling dealers in the United States
- Fun and collaborative culture emphasizes safety, ethics, integrity, and respect.
- A company that likes to promote from within, so opportunities to advance your career are here
- They are hard workers but enjoy making the job fun and enjoying moments together
- There are multiple events throughout the year to socialize and bring teams together. Some recent examples have been dinners, pickleball tournaments, golf outings, and putt-putt happy hours!
- Manage the strategic direction of the branch Service Department, while providing leadership to all Branch Service team members, to include the service department financial performance (P&L), training, safety, department processes, customer services & pricing, vendor products/systems and equipment awareness
- Lead safety meetings, ensure near miss reporting policy compliance and partner with the Safety Department to investigate safety incidents
- Coach and develop direct reports on employee relation issues, to manage customer orders and repairs, ensure proper job openings, quote completion, job changes, closing and invoicing
- Motivate the Service Department to perform at a high level and ensure accountability of them to include quality and efficiency
- Monitor & manage the selection, hiring, development, training and new hire procedures
- Manage the communication and relationships with customers by building trust and ensuring customer satisfaction through regular customer visits with an added focus on top 10 service accounts
- Practice positive customer conflict resolution strategies to mutually benefit the Company & Customer
- Serve as liaison between the company, its customers, and manufacturers, in problem resolution while maintaining profitability
- Manage and maintain a fleet of road service and delivery vehicles for maximum performance and controlled expense
- Represent the Service Department’s brand and gain additional Service revenue through support of Account Managers
- Provide fleet management support by managing expenses for external customers and the Company to ensure maximum profitability
- Manage department needs associated with maintaining supplies, uniforms, tooling needs, building maintenance, and equipment, within budgeted guidelines and as demands are presented
- 3 years of experience managing a service department with a team of technicians specializing in mechanical services
- People management experience is required; Coaching skills and being able to motivate employees
- Servant leadership - removing obstacles.
- Excellent time management skills
- Be adaptable and able to handle unexpected challenges and changing priorities without becoming overwhelmed
- Knowledge of business and management principles
- Ability to develop direct reports through coaching and reinforcement (Hard Skills/Soft Skills)
- Excellent verbal and written communication skills are required for this position
- Excellent intrapersonal, customer service, math, reading comprehension, and problem-solving skills
- Proficient with Microsoft Outlook, PowerPoint, Excel, and Word
- Mechanical aptitude and technical knowledge preferred
- Bachelor’s Degree is not required, but preferred
- Comprehensive Health Benefits
- Employee Stock Option Program (ESOP)
- Profit Sharing
- Retirement Program
- Mileage Reimbursement
- Tuition Reimbursement
- Paid Holidays
- Paid Vacation
- 401K
Job Summary
Full Time
IT Outsourcing & Consulting
$89k-114k (estimate)
12/13/2023
05/05/2024
navigaglobal.com
BLOOMINGTON, MN
500 - 1,000
2013
Private
SCOTT ROESSLER
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About Naviga Inc.
Naviga provides content creation, syndication, presentation and monetization solutions to businesses.
The job skills required for Service Manager include Customer Service, Leadership, Coaching, Customer Satisfaction, Problem Solving, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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