Channel Enablement Manager

Miami, FL (On-Site)

Full-Time Position

Are you ready to make an impact?

WHAT WE ARE LOOKING FOR:

Be the ultimate Sales and Marketing Guru as the go-to expert for Kaseya products within our Managed IT Services Provider team. Your role extends beyond conventional boundaries, focusing on customer satisfaction, relationship building, and providing stellar support across product lines. You're not just a vendor; you're an integral part of the MSP's team, understanding their challenges and creatively solving them. Your expertise doesn't stop at sales – you're a trusted advisor recommending additional products and services to propel success. Join us and be the driving force in building lasting relationships and enhancing our product impact!

WHAT YOU’LL DO:

The Channel Enablement Manager will work directly with MSP customers to provide hands-on support to ensure their success with Kaseya’s product lines. This role is critical to ensure satisfaction and retention across thousands of MSPs. The CSM will be the sales and marketing expert working directly with various employees at each MSP to lead training on various product features and tactics, as well as provide hands-on coaching to help our partners sell the solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Point of contact for all Goal Assist activities, including webinars, sales trainings & meetings, Go-To-Market strategy sessions and other revenue driving activities
• Develop and execute strategy for customer success
• Ensure client satisfaction by responding promptly to customer inquiries
• Coordinate activities of appropriate personnel to resolve issues, including working with the Account Management, Billing and Support team to maintain high customer satisfaction
• Call and email clients on a regular basis to maintain a strong, working relationship with client's operational and senior management personnel.
• Manage time effectively to hit daily and weekly metrics re: dials, talk time, Goal Assist calls and Opportunities created
• Maintain a strong knowledge base of the entire suite of products and pricing and educate clients on the product advantages
• Exercise discretion and independent judgement in determining solutions to relationship issues with client
• Manage client escalations and coordinate internal resources to ensure timely resolution.

WHAT YOU’LL BRING:

• Experience managing client relationships with customers, partners, or third-party vendors
• Proven track record of coaching and influencing clients/partners to leverage recommendations to achieve goals
• Strong business acumen and desire to understand how businesses operate within a larger ecosystem
• An ability to adapt in a quickly changing environment with changing priorities
• Strong organizational, project management and problem-solving skills
• Excellent communication both written and verbal skills

YOUR REWARD:

Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.

If this sounds like the right career to fit your personality and interests, please apply, we’re looking forward to meeting you!