Responsibilities:

· Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.

· Manage IMAC and desk-side support services.

· Manage hard and soft break-fix services for laptops and desktops.

· Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).

· Support, Manage, Optimize, and Maintain the configuration and installation of the Desktop, including patch updates, hardware replacements, and spares provided by the vendor.

· Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customers of any potential user training requirement and automation.

· Ensure that each Desktop Device is installed with the appropriate Desktop image.

· Manage Desktop Devices (hardware and software) incidents through to resolution.

· Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

· Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is unavailable like for MI calls.

Requirements:

· Knowledge and experience with Windows 8, 10 & 11 OS

· Good knowledge of AD and smart hands and feet support.

· Good to have – knowledge and experience in supporting MAC devices and tablets

· Experience with Service management tool – ex-Service now

· Should have good expertise in EUC tools, remote support tools, MS Office, and Outlook.

· Preferable to have a good understanding of Lync, VPN, and mobile device support.

· Should be aware of ITIL process of Incident, Change, Problem, Service Requests, and related activities like spare and buffer stock management

· Associate degree (A.A.) or equivalent from a three-year College or technical school with an emphasis in electronics required.

Job Types: Full-time, Contract

Salary: $21.00 - $23.00 per hour

Expected hours: 8 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Desktop support: 1 year (Preferred)
• SCCM/Imaging: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Ability to Commute:

• Phoenix, AZ (Required)

Work Location: In person