You haven't searched anything yet.
Description:
A major client in Phoenix is looking at add Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users.
About:
Onsite in Central Phoenix. 6 month Contract role with opportunity to convert FTE. M-F Core Business Hours. Technical ability (below) and personality is huge for the client. More info about the role to be provided over the phone!
What You'll Be Doing:
The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN-related issues. Day-to-day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams
Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems
Responsible for executive level desktop support, requiring a higher level of service
Utilizing Active Directory for user management and assigning users to Group Policy Objects
Responding to and supporting the resolution of server and network issues with Tier 3 support
Provide 1st level client support through our help desk ticketing system
Recognizing and escalating more difficult problems to Tier 3 support
Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365
Use Remote Monitoring tools and call tracking to log and route tickets
Imaging and Deploying Desktops and Laptops for end users
Creating and maintaining client-related documentation
Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers
Participate in the maintenance, updates, planning and installation of client computers and application software
Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes
Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements
Facilitate the deployment of new client computer systems and application integration to support business needs
Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible
Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements
Skills:
Microsoft Windows Operating Systems including M365 Support
Strong Customer Service techniques in an IT environment
ITIL framework
IT Service Management Software (i.e., ServiceNow)
Proficient in IT procurement processes and procedures
Strong Incident skills and troubleshooting techniques
Exceptional work ethic and time management skills
Ability to work well independently and/or as part of a team
Strong communication skills and a commitment to customer service at the executive level
Ability to travel 10% of the time, and on short notice
Participate in after-hours on-call rotation as necessary for problem resolution, and project management/installations
**M365, Microsoft Office, Windows 10, Troubleshooting, Active Directory, Help desk support, Support, Technical support**
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
Business Services
$49k-62k (estimate)
04/23/2024
06/22/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Desktop Support include Troubleshooting, Help Desk, Customer Service, Technical Support, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.