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Join Arizona’s largest, most prominent not-for-profit hospice, serving the valley since 1977.
Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility, and the privilege of doing meaningful, rewarding work.
Benefits:
Position Profile
The Desktop Support Technician maintains, anaylses, troubleshoots, documents and repairs desktop systsms, hardware, software and peripherals.Supports and maintains incident tickets keeping user's, management, peers and the Help Desk aprised of activities.
Responsibilities
§Assures quality customer service to all customers; promotes positive human relationship and contributes to supportive and cooperative work environment.
§Maintains desktop hardware and peripheral inventory with an attention to detail when maintaining asset records.
§Act as a SME (Subject Matter Expert) for all desktops platforms, software integration, Windows technologies and Directory Services.
§Act as a SME (Subject Matter Expert) for all mobility operations (ie. IOS and Android Platforms) and management consoles (ie. Mobile Iron)
§Collaborates with colleagues and Network Team to support user account information including rights, security and systems groups.
§Pursues additional research as needed to support optimal Desktop strategies are practiced at HOV.
§Product evaluation and documentation. Accurately detail their findings to a wide audience ranging from senior management to peers.
§Core Build engineering using tools such as WDS, SCCM, software and driver integration.
§Assures optimal hardware configuration for compatibility and performance (e.g. BIOS, Hyperthreading, etc).
§Provides consultation to IS department for projects as needed, including testing new software, building/modifying the PC hardware and software.
§Provides guidance to Service Desk team members.
§Participates in after hours on-call support and weekend/holiday coverage responsibilities.
Minimum Qualifications
§Associates degree in computer science or related field.
§A or Network or MCP certification.
§3-5 years in a large corporate multi-site environment.
§3 years developing and deploying unattended operating system installations for workstations/desktops/laptops with an in-depth understanding of hardware-independent imaging capabilities.
§3 years scripting experience utilizing a variety of languages such as VB Script, Powershell and/or WinBatch or other programming languages.
§3 years troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies.
Preferred Qualifications
§MCDST certification preferred.
§ITIL certification preferred.
§Performs technical support for the Voice systems, including backend Avaya servers, switches and handsets.
§Maintains voice and data cabling infrastructure.
Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V
Full Time
$52k-66k (estimate)
04/25/2023
06/26/2024
hov.org
PHOENIX, AZ
25 - 50
1977
SARAH BIRD
<$5M
Hospice of the Valley is a recognized leader in hospice care, committed to setting the standard of excellence for end-of-life care. We serve patients and families in central Arizona, including Maricopa and northern Pinal counties. Since our founding in 1977, our mission has remained the same: bringing comfort and dignity as life nears its end. Hospice of the Valley, one of the nation's largest not-for-profit hospices, is known for innovative programs and clinical excellence, including: - 24/7 on-duty carenever an answering service. - Arizona Palliative Home Care, which serves patients with lat...e-stage chronic illnesses who arent on hospice but could be soon. - Award-winning clinical staff and leadership. - Education programs that teach professionals and the public about quality end-of-life care. - Individualized care and support to specific communities, including veterans, Hispanics and faith groups. Hospice of the Valley is an equal employment opportunity employer and offers a supportive work environment, professional growth opportunities and excellent salary and benefits. We offer employment opportunities ranging from direct patient care to administrative and IT positions. We seek employees who are technically skilled, possess superior interpersonal skills and wish to contribute to our culture of caring.
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The job skills required for Desktop Support Technician include Customer Service, Desktop Support, Installation, Technical Support, Operating System, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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