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The Desktop/Field Support Specialist provides technical hardware and software support of a complex nature across multiple business systems
This position is responsible for end device support of the Aviation Department’s core business systems and includes but is not limited to: Common Use Passenger Processing (CUPPS), Common Use Self Service (CUSS), Paging and Information Displays.
RESPONSIBILITIES
• Provide after-hours support to airport operations, passengers, and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution.
• Provide after-hours support to Technology team for change management, projects and system outage resolution.
• Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime.
• Preventive and Corrective Maintenance.
• Install software updates, create, and deploy images on end user workstations.
• Work with vendors and contractors for issues requiring 2nd level support.
• Maintaining inventory control and conducting audits.
• Provide first level training when needed.
• Work environment includes heights, high voltage electrical equipment and in some cases below ground vaults.
JOB REQUIREMENTS
• A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software.
• 15 credit hours in computer science or a related field.
• An equivalent combination of related experience and education may be considered.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24x7 operations.
• The successful candidate must pass a Federal background check.
• Only the highest qualified will candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day.
• Must possess and maintain a valid Arizona driver’s license with a clean record.
• Accurate color perception is required to safely work with electrical wiring.
PREFERRED QUALIFICATIONS - The job requirements listed above, plus:
• A bachelor’s degree in computer science, or a relevant field.
• A minimum of two years of experience of after-hours support.
• A minimum of two years of experience supporting more than 200 users and computers in a networked environment.
• Proficient in Remedy Force helpdesk ticketing system.
• Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.
Full Time
$51k-63k (estimate)
05/02/2024
05/20/2024
acrocorp.com
LIVONIA, MI
1,000 - 3,000
1982
Private
CHITRA R SHAHANI
$200M - $500M
Business Services
Acro provides engineering, information technology, office support and industrial services.