Overall Purpose of The Job

Acts as first point of contact for incoming questions, issues and requests received in the HR Ticketing System. Responds to tickets timely and effectively from employees and managers related to HRadministration and operations. Provide accurate and timely processing of HR transactions and deliversoutstanding customer services to internal and external customers.

Key Responsibilities:

• Provide and maintain effective full range of administrative support functions necessary to the Human Resources department including onboarding, offboarding, e-learning, payroll, etc.
• Answering questions on the ADP payroll system, Success Factors (Employee Central), and E-Learning.
• Point of contact for onboarding, offboarding, and staff changes transactions.
• Assist with Contractor setup and maintenance.
• Work with the HR Business Partners to ensure proper setup in performance management system.
• Filing of all employee paperwork into employee files.
• Runs routine HR reports and can perform additional ad hoc reporting as needed.
• Provide documentation for HR Audits (internal and external)
• Backup for distribution of HR Communications.
• Interact with HR Business partners, IT, and Facilities to ensure seamless new hire, transfer, and offboarding processes.
• Keep up to date with latest HR trends and best practices.
• Performs other duties as assigned.

Job Profile

Required Skills and Knowledge

• Experience using IT skills particularly in Word, Excel, Powerpoint. Visio is a plus.
• Typing speed of 40 wpm
• Knowledge of confidentiality in the work place

Required Competencies (Critical behaviours necessary to successfully perform the job)

• Working with People: Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognized and rewards the contribution of others; Listen, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self- insight.
• Writing & Reporting: Writes clearly, succinctly and correctly; Writes convincingly in an engaging and expressive manner; Avoids the unnecessary use of jargon or complicated language; Writes in a well- structured and logical way; structures information to meet the needs and understanding of the intended audience.
• Planning & Organizing: Sets clearly defined objectives: Plans activities and projects well in advance

and takes account of possible changing circumstances; Manages time effectively; Identifies and organizes resources needed to accomplish tasks; Monitors performance against deadlines and milestones.

• Following Instructions and Procedures: Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives punctually for work and meetings; Demonstrates commitment to the organization; Complies with legal obligations and safety requirement of the role.
• Adapting & Responding to Change: Adapts to changing circumstances; Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people or situations; Shows respect and sensitivity towards cultural and religious differences; Deal with ambiguity, making positive use of the opportunities its presents.

Required Work Experience (Brief description of the job-related experience needed to perform the job)

• A solid level of HR administrative experience. ADP and Success Factors desireable.
• Proven ability to liaise with internal and external customers professionally and courteously, including senior executives.
• Proven tracking record in promoting and implementing good customer care practice.
• Experience of dealing positively with and resolve complaints.
• Proven experience of working autonomously.

Required Qualifications (Brief description of the educational background needed to perform the job)

• 1 – 2 years HR experience and/or administrative experience.
• Bachelor’s degree in Human Resources or related field.

Required Languages (Brief description of the language skills needed to perform the job)

• English required

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)