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Customer support specialist
$48k-62k (estimate)
Full Time | Consumer Goods 1 Week Ago
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International Imaging Materials, Inc is Hiring a Customer support specialist Near Buffalo, NY

At ARMOR-IIMAK, we innovate and manufacture Thermal Transfer Ribbons, Direct Thermal Films & Industrial & Digital Inkjet Inks for products used every day.

Whether it is a large sign, advertisement displaying your company or clothing designed for a friend, team, or organization, our ink technology makes visions, a reality.

As a dynamic organization with a global presence, our passion & determination to design, manufacture, and sell the highest quality products across a diverse set of industries is what we do.

What youll do :

As a Customer Support Specialist, you will work in conjunction with an Account Manager to ensure that ARMOR-IIMAKs customers are being provided with a high level of care and support.

Our team approach to service ensures that our internal and external customers are provided with the tools and resources they need to be successful.

Our Customer Support Specialists are trained and encouraged to focus on the customer experience through building relationships, maintaining a focus on quality, and acting as a trusted advisor.

Our ideal candidate is energetic, has a glass-half full mentality and thrives in a fast paced, fun, team environment.

  • Engage with ARMOR-IIMAK customers while providing sales support through a variety of channels : e-mail, web, phone, etc.
  • Input orders following customer instructions, internal policies such as shipping cutoffs and core value
  • Review pricing quotes and troubleshoot pricing discrepancies
  • Create and maintain customer part number linking in our systems
  • Perform tasks related to monitoring and releasing order from customer, manufacturing and credit hold
  • Interface with Customer Care Planning to secure delivery dates and Shipping to determine shipping methods and freight quotes
  • Review and release orders received from the web and process EDI orders
  • Provide sales support with Account Managers in reference to administration and account maintenance
  • Field calls, support assigned primary and secondary accounts, answer application, printer, and ribbon questions, cross reference competitor inks and part numbers and when appropriate, advise customers on how to switch to core products for cost savings
  • Other order inquires i.e. - pricing, product availability, shipping and tracking information
  • Process customer complaints in a timely and professional manner, work to establish positive communication with customers
  • Communicate customer issues i.e. complaints, competitive information, samples, etc.

Who you are :

  • You are a people person, who enjoys helping others
  • You are organized, driven and enjoy finding solutions and meeting the needs of your customers
  • You are an excellent communicator both verbally and when writing
  • You are comfortable working on a computer and find it easy to navigate through more than one system at a time
  • You have great time management skills and enjoy collaborating with your team

What you have :

  • At least two years of previous experience in a customer service role required, Associates or Bachelors degree a plus
  • Goal oriented, self-motivated, and able to meet deadlines while prioritizing and managing multiple tasks
  • Must be able to demonstrate a persistent, assertive & confident approach towards selling.
  • Strong analytical and PC skills. Experience with Microsoft-AX, Microsoft Office suite, and CRM software is a plus
  • Strong attention to detail and excellent organization skills.
  • Excellent verbal, written and interpersonal skills with the ability to establish rapport with customers and interact effectively with all levels in organization

What we offer :

  • Health, Vision, Dental Insurance
  • 401(k) Match
  • Wellness Program / Incentives
  • Paid Lunch Breaks
  • Paid Time Off
  • Shift Premiums
  • On-Site Fitness Facility
  • Continued Learning Opportunities
  • Tuition Assistance Program
  • Employee Appreciation Programs
  • ARMOR-IIMAK Safety Program
  • Employee Assistance Program

Pay Transparency : Additional factors such candidates work experience, education / training, job-related skills, as well as market and business considerations may influence compensation offered.

ARMOR-IIMAK is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Compensation details : 24-26 Yearly Salary

PIc34da03b07bb-26289-34354016

Last updated : 2024-05-01

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Goods

SALARY

$48k-62k (estimate)

POST DATE

05/03/2024

EXPIRATION DATE

05/12/2024

WEBSITE

iimak.com

HEADQUARTERS

AMHERST, NY

SIZE

500 - 1,000

FOUNDED

1983

TYPE

Private

CEO

DOUGLAS WAGNER

REVENUE

$50M - $200M

INDUSTRY

Consumer Goods

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About International Imaging Materials, Inc

IIMAK is a manufacturer of thermal transfer ribbons and fluid inks for packaging and graphics applications.

Show more

International Imaging Materials, Inc
Full Time
$48k-62k (estimate)
1 Week Ago
International Imaging Materials, Inc
Full Time
$48k-62k (estimate)
1 Week Ago
International Imaging Materials, Inc
Full Time
$48k-62k (estimate)
1 Week Ago

The job skills required for Customer support specialist include Customer Service, Microsoft Office, Planning, Customer Care, Customer Support, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

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They are also responsible for conducting surveys on the products or services and communicating customer feedback.

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A Customer Support Specialist will also replace products or process payment refunds as needed.

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They help customers with their queries and complaints.

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Listen to customer complaints and provide adequate solutions for their problem via phone or email.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

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Make Connections and Give Compliments.

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Ensure that customers understand the resolution and provide on-going education to customers.

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Compile and analyze customer requirements to give the best advice and resolve their query.

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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

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Step 3: View the best colleges and universities for Customer Support Specialist.

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