Functional Support Specialist

This is a hybrid (40% offsite and 60% onsite) role in Buffalo, NY.

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12 million users and partners in more than 120 countries, and we continue growing with 2000 daily downloads. We are growing fast and need to hire faster.

About the job:

Odoo is the world's top open-source ERP SaaS software, and Functional Support is the key to our future success! Functional Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.

As a Functional Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.

Responsibilities:

• Become an expert on all of the features and functions within Odoo's software applications
• Provide expertise to clients seeking to use Odoo applications effectively
• Create solutions and effectively communicate (written, verbal) to customers
• Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
• Collaborate with Engineering, Product, and Developer teams to escalate critical issues
• Resolve issues via email, chat, and phone
• Gather feedback: our product team loves to crank out features that our users are asking for
• Boost Customer Satisfaction and productivity.

Must-Have:

• Bachelor's degree or an equivalent combination of education and experience
• Passion for software products
• Ability to communicate technical concepts clearly and effectively, both written and orally
• Excited to play an integral role in a rapidly evolving field
• Ability to learn
• Critical learning and social setting.

Nice to Have:

• Business experience at an ERP
• Experience/knowledge with tickets-support
• Sociable and outgoing
• Prior experience at a fast-growing startup

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate, growing team!
• Snacks, fruit, and coffee/drinks on tap!
• Pre-tax commuter benefits such as parking and transit
• Company-sponsored events for groups of 6 employees

The salary range for this role is $46,000-$70,000. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

Job Type: Full-time

Pay: $46,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Buffalo, NY 14202: Relocate before starting work (Required)

Work Location: Hybrid remote in Buffalo, NY 14202