3 Affordable Housing Community Support Specialist (FT) Jobs in Buffalo, NY
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Affordable Housing Community Support Specialist (FT)
$54k-71k (estimate)
Full Time
4 Months Ago
Rochester Cornerstone Group is Hiring an Affordable Housing Community Support Specialist (FT) Near Buffalo, NY
Job Title: Affordable Housing Community Support Specialist, Buffalo Region.
Reports to: Director of Training and Staff Development.
Earnings Status: Exempt.
Salary: $50,000 - $65,000 annually based on experience.
Work Location: Buffalo.
Position Overview:
- The Community Support Specialist will assist with the training of new RCG employees in the Buffalo area.
- The primary focus is on applicable property management software and company procedures
- The employee will provide support to the site staff by working with them on-site and may fill in at properties when needed.
- The Community Support Specialist works with all staff while promoting the company mission, values, and culture, as well as acting with the highest level of ethical decision-making at all times.
Essential Functions:
Onboarding:
- Works in collaboration with Human Resources and the Director of Training and Staff Development to onboard new employees as outlined in the company Onboarding Procedure.
- Ensures new site employees are equipped with all necessary tools and supplies to perform the essential functions of their positions.
- Acts as a liaison between regional/site managers and employees, ensuring onboarding checkpoints are met and evaluations are completed in a timely manner.
Training:
- Assists in the training of new employees on company software and procedures.
- Assists site employees with basic operational questions or directs them to other staff (Director of Facilities, Director of Training and Staff Development, Compliance Team, etc.).
- Works with employees to ensure timely completion of all applicable training.
- Trains staff to manage resident functions in such a manner as to maintain the respect and goodwill of all residents.
- Works in collaboration with Operations and Director of Training and Staff Development to facilitate and promote safety training, emergency procedures protocols, and a “safety first” culture.
Site Operations:
- Assists in new property acquisitions and lease-ups.
- Assists regional/site managers in new office setup.
- Makes site visits to assist employees with special projects and operational needs as needed.
- Conducts occasional routine site inspections including files and office operations.
- Assists site staff ensuring that all customer complaints are handled promptly and appropriately.
- Ensures consistent, respectful, and professional communications to residents as required.
- Effectively, respectfully, and professionally partners with all staff at all times.
Supervisory/Leadership Responsibilities:
- Models leadership and leads by example.
- No supervisory responsibilities are required except for those which may be assigned on an as-needed basis.
- Is committed to ongoing principles of creating diverse, equitable, and inclusive strategies when collaborating with employees, and partners, and engaging with residents.
Mental and Physical Demands:
- Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires ability to problem-solve; requires a high level of organization and prioritization skills.
- Requires ability to maintain confidentiality of information received.
- Requires frequent travel (day trips to sites).
- Required to sit for prolonged periods; exposed to a visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
- Ability to lift up to 25 pounds.
Requirements:
- Bachelor’s Degree preferred.
- A minimum of one (1) year experience of RealPage OneSite experience is required.
- Three (3) years’ experience in Affordable Housing Management experience required.
- Certified Occupancy Specialist (COS) preferred.
- C3P Tax Credit and LIHTC certification are preferred.
Core Competencies/Qualifications:
- Must be willing to contribute to the harmonious and professional workplace environment, in which all individuals are treated with respect, supporting and upholding our zero-tolerance policy for harassment, discrimination, retaliation, or other prohibited conduct while concurrently acting with integrity in all situations.
- Must have excellent interpersonal, organizational, time management, conflict resolution, and verbal and written communication skills.
- Must be computer proficient in Microsoft Office including Word, Excel, and Outlook (Office 365) and have the ability to effectively navigate the Internet.
- Must be experienced in OneSite property management software.
- Knowledge of financial operations and budgeting is required.
- Ability to manage a flexible schedule and remain available for property emergencies.
- Must possess a valid driver's license and NYS vehicle insurance.
- Required use of personal cell phone.
- Performs other duties as assigned and commits to promoting company mission, values, and culture.
Why join RCG team?
Formed in 1990, Rochester’s Cornerstone Group has become a true leader in affordable housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of affordable housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation. We are a regional leader in affordable housing and real estate development, consulting, brokerage services, and property management. We have been recognized as a winner of RBJ’s Excellence in Construction and Real Estate, as well as being recognized as a multiple winner of the Top Workplaces in Rochester.
Rochester's Cornerstone Group, Ltd. and Cornerstone Property Managers, LLC are committed to ongoing principles of creating diverse, equitable and inclusive strategies when selecting our employees, collaborating with partners, and engaging with tenants at the properties we manage.
RCG/CPM is dedicated to assisting employees in managing their careers and reaching their professional goals through promotion and transfer opportunities. RCG/CPM encourages employees and supervisors to discuss job performance on a frequent and ongoing basis.
Our Mission: We are committed to developing, preserving, and managing affordable housing that enhances the lives of our residents.
Our Values: We foster an innovative and inclusive environment where integrity is the Cornerstone.
Our People and Culture: We are committed to providing superior quality and unparalleled customer service in all aspects of our business. We believe each employee contributes to the success and growth of our Company.
It is the policy of RCG/CPM to maintain a harmonious and professional workplace environment that promotes efficiency, positive employee morale, and a professional image. RCG/CPM is committed to a work environment in which all individuals are treated with respect. As such, all employees are expected to act and be treated with integrity and behave with the highest ethical behavior.
All members of RCG/CPM are part of a collaborative, cohesive team, and we all make a difference!
RCG/CPM is an Equal Opportunity Employer. Employment opportunities at RCG/CPM are based on one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.
Job descriptions are not an exhaustive list of duties; other tasks consistent with the scope and intent of the position may also be required.
Join our team and make a difference!
Job Summary
JOB TYPE
Full Time
SALARY
$54k-71k (estimate)
POST DATE
01/01/2024
EXPIRATION DATE
05/22/2024
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