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Industrial experience a must.
Exceptional order entry skills needed.
We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working in a fast-paced manufacturing environment. This customer service representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This CSR will also work closely with the Production Scheduler to determine new ship dates for Customers. Problem-solving comes naturally to this customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This position has no supervisory responsibilities:
Duties/Responsibilities:
· Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
· Collects and enters orders for new or additional products or services.
· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.
· Analyzes a customer's service needs and refers to other service or technical departments for follow-up or additional information as needed.
· Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
· May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information.
· Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience or may need 2 years’ experience with additional specialized training and/or certification.
· Performs other related duties as assigned.
Required Skills/Abilities:
· Excellent communication skills including active listening.
· Service-oriented and able to resolve customer grievances.
· Proficient computer skills with the ability to learn new software.
Education and Experience:
· High school diploma or equivalent.
· Customer service experience required.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Must be able to lift up to 15 pounds at times.
Job Type: Full-time
Pay: $19.74 - $23.78 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
Hardware & Office Equipment
$35k-44k (estimate)
04/03/2024
04/22/2024
idealtridon.com
SMYRNA, TN
500 - 1,000
1913
Private
MIKE REESE
$200M - $500M
Hardware & Office Equipment
Ideal-Tridon is a designer and manufacturer of stainless steel worm gears, spring clamps and couplings for plumbing, marine and automotive applications.
The job skills required for Customer Service Representative (Industrial) include Customer Service, Problem Solving, CSR, Communication Skills, Customer Care, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Industrial). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Industrial). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Industrial) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Industrial), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Industrial). You can explore the career advancement for a Customer Service Representative (Industrial) below and select your interested title to get hiring information.