Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and order placement
- Upsell additional products or services to customers when appropriate
- Resolve customer complaints or issues in a professional and timely manner
- Provide accurate and efficient data entry of customer information
- Analyze customer needs and recommend the best solutions
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Maintain a high level of product knowledge to effectively assist customers
- Multilingual skills (Spanish/English) are highly desirable

Requirements:
- Excellent verbal and written communication skills in English
- Bilingual proficiency in Spanish is a plus
- Strong problem-solving skills and ability to think on your feet
- Previous experience in customer service or sales is preferred
- Ability to work well in a team-oriented environment
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively

We offer competitive compensation, ongoing training, and opportunities for career advancement. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Types: Full-time, Part-time, Contract

Pay: $18.72 - $22.54 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years
• 4 years
• 5 years
• 7 years
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Split shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed
• Weekends only

Work setting:

• Call center
• Office

Ability to Relocate:

• Ocala, FL 34470: Relocate before starting work (Preferred)

Work Location: In person