1 FRONT DESK CUSTOMER SERVICE REPRESENTATIVE APPLICATIONS ACCEPTED Job in Ocala, FL
Ocala Housing Authority is Hiring a FRONT DESK CUSTOMER SERVICE REPRESENTATIVE APPLICATIONS ACCEPTED Near Ocala, FL
FRONT DESK CUSTOMER SERVICE REPRESENTATIVE
The Ocala Housing Authority (OHA) is seeking a qualified person to join its team
as a Front Desk Customer Service Representative. This position will serve as
receptionist for all departments, along with clerical and secretarial duties. In
addition, this position is responsible for logging any checks or money orders that
are accepted and the individual must be bondable. Receives all visitors and
telephone calls at agency, determines nature of business and directs callers and
clients to appropriate staff. Also the person must be able to work independently
and complete assigned tasks with minimal supervision. MINIMUM
QUALIFICATIONS: 3 years office experience as a Receptionist, Secretary or
Direct Customer Service Representative. Must be able to and have had
previous experience operating a multi-line telephone system and simultaneously
be the first point of contact to the public. Must possess excellent verbal, written
communication and organizational skills. Must have graduated from High School
or GED equivalent. High Competency with Microsoft Office (Word & Excel) is a
MUST, Bilingual (Spanish) highly preferred.Attendance and punctuality is a
crucial part of this position. A VALID FLORIDA DRIVER’S LICENSE IS
REQUIRED. Salary: $15.00 per hour.
If you meet these qualifications, please mail fax or email: cover letter, resume’,
application, and three (3) verifiable work references, to the attention of: Ms.
Glenda Roberts, HR Director, Ocala Housing Authority Administrative Office,
1629 NW 4th St, Ocala, FL 34475. You may also fax or email to 352-369-2642 or
GRoberts@OcalaHousing.org. Applications and job description are available on
the OHA’s website at www.OcalaHousing.org. The OHA offers excellent
benefits. Successful candidate must pass a criminal background check.
POSITION IS OPEN UNTIL FILLED.
“This opportunity is covered under Section 3 of the HUD Act of 1968”
Drug-Free Workplace
COME GROW WITH US!!
JOB DESCRIPTION
Front Desk Customer Service Representative
Nature of Work
This position will be responsible for providing a point of contact for walk in traffic,
as well as virtual customers, incoming telephone calls, granting access to the
building for the public, and supporting the highest level of customer service for
clients, staff, and visitors.
Classification Standards
This position will report directly to the Deputy Director and work under limited
supervision. Other support duties under the guidance of the OHA Management
Team.
Essential Job Functions
- Grant visitors access to Administrative building during business hours and
- Answer incoming telephone calls, assist callers, take messages, provide
members.
- Maintain a safe environment by monitoring security system and panic
needed.
- Provide accurate information regarding application procedures, waiting
- Provide assistance to residents requesting work orders or other forms as
- Provide timely referral to the staff for appointments or other assistance.
- Maintain a professional and personable demeanor while working with
- Maintains supply of forms and brochures for general public and clients and
- Maintains cash receipts journal.
- Sorts and distributes incoming mail
- Keep an orderly, clean and professional appearing reception area.
- Monitor the Authority’s general email inbox
- Maintain website and other social media outlets of the agency
- Assist Resident Services with events coordination as needed
“This opportunity is covered under Section 3 of the HUD Act of 1968” Revised Nov. 2020
JOB DESCRIPTION
Front Desk Customer Service Representative, Continued
- Assist Resident Services with advertisement and promotions
- Update the maintenance on-call system weekly
- Public Housing Program Support Duties
- Post rent receipts in the Lindsey system
- Mark payments that come through the drop box for Public Housing
- Post late fees in the system
- Collect paper applications for housing assistance
- Conduct a general overview to determine client qualification
- Enter qualified applicants into the system
- Physically pull applications from the drawer and give to Public Housing
- Update wait list applications as clients provide information
- Drop applications from the system, as directed by PH Manager
- Type PH retention forms
- Assist with stuffing envelopes, making copies, and compiling packets
- Housing Choice Voucher Program Support Duties
- Maintain the wait list
- Physically pull the wait list applications from the retention drawer
- Drop applications from the wait list, as per the HCV Manager’s
- Input wait list updates
- Type retention box forms
- Maintain and distribute the forms for port ins and moves to new units
- Notify HCV department of the presence of a landlord
- Maintain and distribute interim income adjustment packages
- Review the income packet and ensure all documentation is provided
sheet that packet was rejected for incomplete documentation
- Accounting Support Duties
- Update the log sheet for all incoming checks or money orders and log
- Copy all checks/money orders and attach the copies to the printed log
- Pass the completed log and bag to HR assistant to prepare the deposit
- Clerical Duties
- Correspondence, filing, organizing
- General office duties (i.e. copying and bulk mailing)
“This opportunity is covered under Section 3 of the HUD Act of 1968” Revised Nov. 2020
JOB DESCRIPTION
Front Desk Customer Service Representative, Continued
Minimum Requirements
- Graduation from a standard senior high school or GED equivalent.
- Three years full-time paid related job experience
- Valid Driver’s license.
- Experience operating a multi-line telephone system
- Must be bondable.
- Able to communicate well in English, both written and spoken and
- Must be able to multi-task.
- Ability to work well under stressful conditions.
- General office clerical and computer skills (Word & Excel) required.
- Because of the nature of this work, position requires someone pleasant,
need. Will be working with people who have been chronically homeless.
- Able to work with minimum day to day supervision.
their immediate supervisor in writing by completing the OHA Conflict of Interest
Disclosure Form. Upon completion and submittal, the immediate supervisor will
then report to Executive Management Staff. The Chief Executive Officer will
determine if the employee will be allowed to continue processing the client’s file,
or if it will be assigned to another employee.
Job Summary
Full Time
Public Administration
$26k-34k (estimate)
08/04/2023
05/12/2024
ocalahousing.org
OCALA, FL
25 - 50
2005
GWENDOLYN DAWSON
<$5M
Public Administration
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About Ocala Housing Authority
The Ocala Hosing Authority provides Marion County with low-income housing solutions including Section 8 and HUD.
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