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Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering outstanding customer experiences.
Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with product inquiries, order placement, and order tracking
- Provide accurate and timely information to customers regarding products, services, and promotions
- Resolve customer complaints or concerns in a prompt and efficient manner
- Process customer orders, returns, and exchanges accurately
- Perform data entry tasks to update customer information in the system
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities
Experience:
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Ability to multitask and prioritize tasks effectively
- Sales experience is a plus
Join our team of dedicated professionals who are committed to providing exceptional customer service. We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about delivering outstanding customer experiences and possess the necessary skills, we would love to hear from you.
Note: All positions at our company are paid positions.
Job Types: Full-time, Part-time
Pay: $12.00 - $16.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Part Time | Full Time
$34k-42k (estimate)
04/04/2024
08/01/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Communication Skills, Data Entry, Computer Systems, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.