Must Have IHG and Opera Experience

• Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
• Ensures teamwork and enhances cooperation between all departments.
• Work productively with General Manager, Director of Sales, and all Front Office staff to ensure proper room inventory controls.
• Read and respond to SALT comments and Trip Advisor postings.
• Works with maintenance to ensure proper key controls.
• Maintain Front Desk, & F&B team members to the highest standards.
• Provide comprehensive Brand and Property training to Front Office staff.
• Acts as Manager on Duty as designated by the General Manager.

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• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services
• Answer guest calls and record details of each conversation for future follow-up
• Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them
• Report any accidents or injuries to senior management staff immediately

Job Type: Full-time

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person