214 Front Desk Manager Jobs in Austin, TX
Proper Hospitality is Hiring a Front Desk Manager Near Austin, TX
Job Summary
Duties
- Utilize interpersonal and communication skills to lead, influence, and motivate team members.
- Lead by example serving as a role model for the Front Office department.
- Establish a positive and effective working relationship with all departments in the hotel.
- Commit to improving guest and team member satisfaction.
- Evaluate team performance and deliver positive feedback and disciplinary action when appropriate.
- Exemplify honesty and integrity.
- Embrace and align with our ethos, reflecting our core values of connection, innovation, and excellence.
- Ensure guests are greeted with a friendly and professional demeanor, maintaining a warm and welcoming atmosphere at the front desk.
- Effectively communicate with guests, colleagues, and other hotel departments, both verbally and in writing.
- Maintain confidentiality of guest information and adhere to privacy regulations.
- Address and resolve guest concerns promptly and effectively.
- Promote hotel services, amenities, and upgrades to offer guests tailored experiences to enhance their stay and maximize revenue opportunities.
- Offer training to the team on identifying potential upselling opportunities and implementing effective sales strategies.
- Empower team members to resolve guest issues and to understand when it is appropriate to escalate to management.
- Lead Forbes training with a focus on attention to detail, sense of urgency, and anticipatory service.
- Ensure all AM and PM tasks are completed daily.
- Coordinate with valet operations to ensure all guests are greeted in a professional and courteous manner.
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Manage department expenses to achieve or exceed budgeted financial goals.
- Demonstrate sound financial decision making.
- Support the Director of Rooms with the completion of special projects.
- Attend mandatory hotel meetings in the absence of the Director of Rooms.
Company Overview
Job Summary
Full Time
Accommodations
$46k-61k (estimate)
04/13/2024
06/12/2024
properhotel.com
SAN FRANCISCO, CA
<25
2014
ELIZABETH ENCINO
<$5M
Accommodations
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About Proper Hospitality
Proper Hospitality designs, brands, and operates high-end lifestyle hospitality experiences under the Proper, Avalon and Hotel June brands. Each is a distinctive reflection of the vibrant community surrounding it, yet as a group they share a common belief in uncommon luxury, convenience of location, and world-class amenities provided by locally vetted innovators in food and beverage, technology, art, music, fashion, and wellness. Proper Hospitality currently manages Avalon branded hotels in Beverly Hills and Palm Springs and recently opened Hotel June in west Los Angeles. The Company began rol...ling out the Proper brand with the opening of San Francisco Proper Hotel in September 2017, followed by the opening of Santa Monica Proper Hotel and just recently, Austin Proper Hotel & Residences. Over the next few years, additional Proper Hotels and Residences are slated to open in other emerging urban innovation districts within dynamic U.S. cities, including Downtown Los Angeles Proper (2021) and Portland Proper.
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The job skills required for Front Desk Manager include Front Office, Leadership, Problem Solving, Communication Skills, Confidentiality, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Manager. Select any job title you are interested in and start to search job requirements.
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