Program: HELP Women's Center | 116 Williams Avenue, Brooklyn, NY 11207
What You'll Do
As Director of Intake Services, you’ll be responsible for the overall management and supervision of intake activities for single adult women seeking shelter services in the New York City homeless shelter system. You’ll be responsible for the comprehensive program of intake activities, which includes intake of every client entering the shelter system, exploration of all possible diversion and housing placement opportunities, crisis intervention, counseling, service planning, and leading the intake and shift supervisory team from a trauma informed practice perspective.
Your responsibilities will include:

• Ensuring the delivery of quality, timely, and appropriate intake and assessment services to all residents.
• Coordinating with all other department directors (housing, social services, safety, maintenance), DHS peace officers, medical/psychiatric providers, HRA, and eviction prevention teams.
• Working closely with the Department of Homeless Services to manage the daily bed roster ensuring that all clients seeking shelter services are provided a bed – either at the site or at another site as approved by the department.
• Ensuring timely completion/revision of the housing portion of the initial service plan/independent living plan.
• Providing supervision and training to department staff, including time and attendance, annual performance evaluations, and related salary enhancements.
• Ensuring placement/diversion and retention goals are met each month, or, if goals are not met, developing an action plan that will lead to meeting targets in the forthcoming months.
• Identifying changing program needs and program gaps and developing new services, service directions, and/or programs to meet client needs.
• Documenting all contact with clients or on their behalf in CARES system.
• Working with HELP’s data analyst to develop, implement, and utilize key data monitoring tools.
• Acting as the point person with subcontractors and/or service providers such as medical providers, Board of Education personnel, mental health providers, and employment services providers.

You’re a great fit for this role if you have:

• Master's degree in social work or related field preferred with Bachelor's degree required.
• Minimum of three years’ management experience.
• Knowledge and understanding of team concepts, preferably in a residential setting.
• Computer literacy, particularly with Microsoft Office applications.
• Bilingual (English/Spanish) a plus.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and visionwith an optionthat covers entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401k with Company contribution even if employee doesn'tcontribute.
• And More!

Who We Are
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest nonprofit homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facinghomelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.
EOE. A Drug-Free Workplace.