Job Description:

• The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc, or any other non-IT-based project.

Job Responsibilities:

• Coordinate projects, make detailed plans to accomplish goals, and direct the integration of technical activities.
• Provide facilitation for project teams and lead control meetings and chartering/planning sessions for small to medium projects.
• Maintain program-level issues/action logs, risk registers, scope change requests/logs, program work plans, and program cost tracking.
• Maintain accurate project schedules create report packages and communicate project status to team members and stakeholders.

Skills:

• Verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
• Ability to work independently and manage one's time. Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Strong meeting facilitation skills. Ability to work in a team environment.
• Possess sound knowledge of project management software (Primavera or MS Project), MS Office (Excel/Word/PowerPoint), Adobe Acrobat, and Web Publishing tools.

Position’s Contributions to Work Group:

• Day-to-day management of 5-7 Client Digital Support projects.
• Overall client relationship management.
• Project management related to onboarding new projects into the Client's Digital Support team.
• Ongoing project management of steady-state support projects.
• Analyze support data and identify trends.
• Develop and conduct monthly business reviews with business partners and stakeholders.
• Identify new scope opportunities and scope/quote as needed.
• Manage the budget for each support project (quarterly reviews, yearly quote refresh/development).
• Coordinate support complaints and associated communication.
• Participate in quarterly PI Planning for Client Digital Support.

Typical task breakdown:

• Project management and client relationship building for support projects. Each day brings new challenges in the support space.
• The overall goal is to work closely with our business partners to keep support efforts running smoothly.
• Managing risk, new scope, monthly refreshes, customer/dealer complaints, case outliers, etc to ensure a high-performing team.
• Position is remote hybrid in Peoria (highly preferred) or Chicago.
• The team is currently working in the office on Tuesdays with the rest of the week being remote.
• Candidates outside Peoria would come into the closest office as needed.

Interaction with team:

• Paired up with 1 support engineer, but the team they will be with is 7 folks.

Work environment:

• Hybrid.

Education & Experience Required:

• Bachelor's degree plus 2-4 years of experience.
• NO Degree requires equivalent job experience in account management (4-7 years exp total).
• Master's degree or higher still requires 2-4 years of account mgmt. experience.

Technical Skills

(Required)

• 2 Account Management (aka Client relationship management) exp.
• 1 years in Project Management, fluent with PM methodologies (waterfall and AGILE).
• 1 years exp in analyzing data and identifying trends.
• 2 years of MS PPT skills are important.
• Medium-level Excel skills.
• Soft skills listed below are very important.

(Desired)

• Previous experience in the support industry is preferred but not required.
• Salesforce exp.
• 2 years exp with contact center.

Soft Skills

(Required)

• Excellent communication skills.
• Attention to detail.

Disqualifiers/Red Flags:

• If they only have PM ( project/ Program) experience, the candidate needs to be well-rounded as an account manager.

Job Types: Full-time, Contract

Pay: $26.54 - $41.97 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Account management: 6 years (Preferred)
• Customer relationship management: 6 years (Preferred)
• Data analysis skills: 6 years (Preferred)
• Power BI: 3 years (Preferred)
• Microsoft Excel: 6 years (Preferred)
• Project coordination: 6 years (Preferred)
• Salesforce: 5 years (Preferred)
• Manufacturing: 1 year (Preferred)

Ability to Commute:

• Peoria, IL 61602 (Preferred)

Work Location: In person