Job Description:

• Our Client provides their workforce with a hybrid work environment.
• Most positions have a combination of work from home and work in the office, which varies by position, department, and business need.

Key Responsibilities:

• Determine individual and family eligibility for our Client’s care programs.
• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Document findings accurately.
• Work efficiently / effectively in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist the leadership team, as necessary.

Requirements and Skills:

• Must have a bachelor’s or associate's degree.
• Customer service or call center experience is a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communication skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical thinking and problem-solving skills.

Job Types: Full-time, Contract

Pay: $19.65 - $20.66 per hour

Expected hours: 37.5 per week

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 4 years (Preferred)
• Document management: 3 years (Preferred)
• Managed care: 4 years (Preferred)
• Medical documentation: 3 years (Preferred)

Ability to Commute:

• Nashville, TN 37201 (Required)

Work Location: In person