Company Bio:

Entrepreneurial Leader
Heroux-Devtek, the world’s 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe. The Company’s longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.

Division info:

Headquartered in Longueuil, Québec, Canada, Héroux-Devtek is a globally active company serving the Aerospace markets from production facilities in North America and Europe. The Company’s longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the Landing Gear market.
Responsibilities associated with this position are typically performed in an office setting or designated administrative area. Onsite visits to customer facilities and movement through industrial or manufacturing areas may be required along with the use of appropriate personal protective wear and consistent observance of established safety policies at all times.

Summary of position:

The Account Manager provides efficient procedural and clerical support between Electronics and customer contacts. This job description indicates the general nature and level of the work that is expected. It is not designed to contain a comprehensive or all-inclusive listing of activities, duties or responsibilities. Other duties may be required.

Main responsibilities:

• Works cooperatively with all Beaver Aerospace personnel to insure excellent customer service
• Use the Internet to monitor customer requirements, government updates, new sales opportunities, representations and any internet forms submitted.
• Review Customer delivery requirements and schedule deliveries to match customer requirements
• Keep up to date on ERP system use and provide support and training for other employees
• Start RFQ’s, quote units, receive and process orders for all XG jobs
• Constantly review job priorities and pricing
• Assists individual departments with special projects as necessary or when appropriate
• Utilizes telephone, fax and email services to prepare, answer, relay or direct necessary information to appropriate personnel, business contacts and customers
• Uses scanning and copying equipment to reproduce documents, manuals, and presentations and distributes appropriately
• May cover job responsibilities of other Customer Service employees

Qualifications:

• Associates Degree in Business / Accounting or equivalent
• Efficient use of computer based data entry systems such as MS Office/Oracle/PDF
• 3 – 4 years of experience in customer service

You enjoy challenges, teamwork an a quality working environment that evolves continuously? Developing your competencies is a priority for you? Join Héroux-Devtek and "lets grow together".