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Our company is growing and in need of a well-spoken, professional, and friendly Customer Service / Account Manager. RoadEx Solutions is an invoice factoring company for the freight industry. We are growing and are looking for the right candidate to help sustain our continued growth.
The Customer Service / Account Manager will oversee multiple factoring client accounts by providing exceptional customer service, as well as assist with onboarding of new factoring and fuel card prospects via underwriting. This position will also support our accounting and finance team with other duties and projects as needed. This is a Monday to Friday position from 8:30AM to 5:00PM.
Responsibilities
Assist factoring clients with paperwork, invoice, payment, and collection issues
Train clients how to use factoring portal
Respond to requests from freight brokerages in need of items from factoring clients
Oversee processing and collections team to ensure purchases are accurate in factoring software and monitor collection efforts.
Perform verification, processing, and collection duties when necessary
Perform credit checks on potential factoring debtors as needed
Post customer check payments into factoring software and scan checks via check scanner
Position Requirements
High school diploma or equivalent
Strong communication skills to effectively connect with team and customers
Highly organized and detail oriented to manage schedule, document interactions and professionally follow up on requests, issues and projects
Ability to maintain records and multi-task within various responsibilities
Skilled in dealing with financial and numeric data
Self-starter who takes initiative to accomplish department goals
Positive attitude and able to work well with various departments as well as clients
Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
Preferred: 2 years of customer contact experience
What we offer
Medical, dental and vision
AD&D and Life insurance
Paid time off
Paid Holidays
Generous employee of the month program
3 paid days per year for Volunteer jobs.
Availability to transfer departments or move up to a higher position
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Full Time
$66k-88k (estimate)
04/30/2024
05/13/2024
flatratefunding.com
LIVONIA, MI
25 - 50
2014
BRIAN BENNETT
<$5M
Lending & Credit
Flat Rate Funding Group offers the lowest fixed factoring rates in the transportation industry starting at 1.5%. Factoring is simply the sale of your accounts receivables at a discount to us, in exchange for immediate payment. It enables you to avoid sending your invoices to your customers who may take several weeks or months to pay, or end up not paying at all. Therefore, you have the money you need to keep your business running and growing rather than worrying about getting the payments you are owed, or having invoices go unpaid. We do the waiting and collections, so you never have to!
The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.