The Virtual Account Manager plays an integral role in the execution of our account development and growth strategies. As a part of Helm's inside sales business development team, you will be responsible for maximizing dealer participation in Mopar Vehicle Protection (MVP)'s full suite of F&I products by providing both internal and external training, sales support and completion of account development activity while also supporting the field team with new business acquisitions.

Key Responsibilities include:

• Serve as Subject Matter Expert for MVP's products, services and profit participation programs.
• Utilize outbound calls, email and Teams virtual meetings to execute Helm's Go-To- Market strategy. This strategy includes the delivery of training, product knowledge, and other MVP systems training as needed by dealers or requested by the field team.
• Communication of MVP program changes, new product offering and profit participation performance.
• Handle inbound calls & emails from Dealerships providing a high level of Dealer Experience.
• Assist in attainment of MVP KPIs by leveraging incentives, participation programs and relationship with assigned dealers.
• Utilize Field Team members for in-person visits as needed to further explore new opportunity or resolve situation as needed.
• Assist in new business acquisition strategy by supporting Business Development Managers in marketing to targeted dealerships as needed.
• Utilize all provided technology for understanding of dealership performance and internal reporting. These include but are not limited to PowerBi, Salesforce, DealerConnect, Incentive websites, MenuConnect, Five9.
• Conduct recurring meetings with all stakeholders.

College degree preferred but not required.

Automotive F&I and/or F&I provider experience preferred with customer service background

Functional Skills

• Ability to think and act strategically.
• Ability to skillfully engage, build trust and persuade automotive business management and sales/service personnel.
• Proficient in MS office.
• Strong communication skills.

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About the Company:
Helm