Girl Scouts of Oregon and Southwest Washington currently has an opportunity for a talented, forward-thinking individual who shares our vision of helping Girl Scouts change the world for the better. We are seeking a Customer Support Specialist to provide stellar customer experience for our members and potential members.

What You’ll Do:

• Answer all inbound inquiries by phone, email, and web form. Log interactions in Salesforce and provide support to customers.
• Create excellent experience for internal and external customers; respond in an appropriate and timely manner to problem-solve inquiries and issues.
• Utilize the FAQ database in Salesforce and make recommendations for changes or additions to meet customer needs. Respond to inquiries that can be answered with a FAQ.
• Route questions and inquiries to the correct department or individual in Salesforce.
• Maintain timely, accurate records of customer interactions in Salesforce to facilitate informed interdepartmental customer service.
• Support our organization’s Salesforce data health by updating customer records.
• Effectively employ Girl Scouts’ methodologies and materials to convert qualified prospective members into registered Girl Scout members and nurture unqualified leads to membership or closure.
• Process memberships purchased by various payment methods.
• Place girls and adults in troops and role in situations where the troops have spots available.
• Contribute to a team environment as a strong collaborator, both intra- and inter-departmentally.

What you bring

We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below.

• Two (2) or more years of experience providing excellent customer service/support.
• Preferred: Experience with customer relationship management (CRM) applications, such as Salesforce.
• Preferred: Spanish language skills at an intermediate level or better.
• Adept at learning and adapting to new and changing systems, technologies, and processes.
• Ability to learn and apply organizational tools and systems, such as Sandler Sales Training.
• Ability to express ideas clearly and understandably in a manner that is appropriate for the individual or group.
• Responsive to customer views and ideas; able to identify, prioritize, and balance customer concerns.
• Excellent follow-through on commitments.
• Recognizes when immediate action is required.
• Able to work in a fast-paced environment.
• High level of attention to detail and organizational skills.
• Proven ability to work independently, effectively managing time.
• Willing and able to work a flexible schedule, including evenings, some weekends, and occasional overnight trips.
• Computer proficiency at an intermediate level in Google Suite/Microsoft Office Suite/365, including Outlook, Word/Docs, Excel/Sheets, and PowerPoint, and ease of learning new programs.
• Core Competencies
  • Communication
  • Cultural Competency
  • Customer Focus
  • Empathy
  • Problem-solving/Analysis
  • Relational/Emotional Intelligence/Interpersonal Skills
  • Sales Ability
  • Stress Management/Composure
  • Time and Priority Management
  • Thoroughness/Detail-Oriented

The Details

• Compensation – Nonexempt/hourly, starting at $19.23-$24.04 per hour, depending on qualifications, plus $1.25 per hour for Spanish language skills at a conversational level, or better.
• Benefits – Health, dental, and life insurance. We also provide a generous retirement plan, paid time off, and paid holidays. See more details on our website.
• Hours – Full-time, 40 hours per week, from 8 a.m. to 5 p.m., Monday through Friday, with some exceptions for special circumstances. Hours and days are reviewed regularly and may change based on the needs of the business.
• Location – This role requires occasional travel. Regular job duties can be performed remotely if you meet internet connectivity standards, in any of our Service Centers throughout Oregon or a hybrid setting based on your preference. You must live in Oregon or Southwest Washington.

About Girl Scouts of Oregon and Southwest Washington: At Girl Scouts of Oregon and Southwest Washington, it's our mission to build Girl Scouts of courage, confidence, and character who make the world a better place. Staff support a network of dedicated volunteers who bring Girl Scouts programming to youths in their community. Since 1912, Girl Scouts has supported children and young adults to achieve their full potential—and today, Girl Scouts stands as the preeminent leadership development organization for girl-identifying youth. With Girl Scouts of Oregon and Southwest Washington, you can make a difference in the lives of Girl Scouts, adult volunteers, and the world.

Diversity, Equity, and Inclusion: We encourage, value, and honor diversity and support a culture of equity and inclusion. We are committed to fostering diversity at every level of the organization. We are an equal opportunity employer. 

We recognize that a commitment to these values is a living commitment that requires attention, reflection, and continual action. All employees must support these efforts and participate in training, projects, and initiatives to forward this work. Click here to read our complete Equity Statement.

Girl Scouts of Oregon and Southwest Washington is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Vice President of Employee Experience at HR@GSOSW.org, or 503-977-6866.

​

How to Apply: Submit your application via our Careers site.