** Customer Support Specialist**

Portland Oregon

Required Experience: 0 year(s) ** Job Description**

Apply directly through our website at the following link;

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BASIC QUALIFICATIONS

-High school diploma or equivalent

-Minimum 18 months of customer service related experience

PREFERRED SKILLS/EXPERIENCE

-Strong verbal and written communication skills including speaking clearly, articulately, and accurately while using a pleasant tone and common conversational courtesies

-Provide knowledgeable answers to questions about products, pricing, and availability

-Work with internal departments to meet customer's needs

-Effective problem-solving and negotiation skills

-Ability to navigate multiple computer systems, applications, and utilize search tools to find information

-Proven time management skills/ability to multitask

-Experience interacting positively with unsatisfied customers while maintaining a positive, empathetic, and professional attitude towards customers at all times.

-Processing orders, forms, shipping, and requests.

-Proficiency with Microsoft Office (Word, Excel, and Outlook) and the internet/social media

-Willingness to perform duties as assigned.

-Zendesk and Sprout Social experience a plus

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