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Customer Solutions Specialist - Portland, OR - Monday - Friday 8:00AM-5:00PM
Work collaboratively with Commercial Sales to coordinate activities that maximize client satisfaction.
Act as the operational point person for assigned strategic new accounts to ensure they have a flawless startup experience.
Proactively evaluate customer needs and requirements to create optimal service delivery options for assigned at-risk customers who have serious concerns or challenges in doing business.
Customer Onboarding
Customer Retention
QUALIFICATIONS
Required Work Experience:
Minimum four (4) years of successful customer service experience including responsibility for investigating, analyzing, and resolving customer concerns.
Preferred Work Experience:
N/A
Physical and Mental Requirements:
N/A
Knowledge:
Skills:
EDUCATION
Associates Degree(Required)
Bachelor’s Degree(Required)
Job Type: Full-time
Salary: $63,000.00 - $88,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: Hybrid remote in Portland, OR 97230
Full Time
Ancillary Healthcare
$65k-86k (estimate)
03/24/2024
07/19/2024
questdiagnostics.com
SECAUCUS, NJ
15,000 - 50,000
1967
STEPHEN H RUSCKOWSKI
$5B - $10B
Ancillary Healthcare
We are the worlds leading provider of diagnostic testing services with a medical and scientific staff of approximately 900 MDs and PhDs, an extensive network of convenient patient locations and laboratories and a range of complementary diagnostic products. Our advanced health information technology solutions enable better healthcare decisions today, and our support of clinical trials is helping to find the cures of tomorrow. Quest Diagnostics is driven to discover and deliver diagnostic insights and innovations that help to improve human health. Athena Diagnostics is a leader in diagnostic tes...ting for neurological diseases. Our team at Athena Diagnostics develops and offers innovative tests for Alzheimer's disease, spinal muscular atrophy and other neuromuscular and developmental disorders.
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The job skills required for Customer Solutions Specialist - Portland, OR include Customer Service, Problem Solving, Communication Skills, Health Insurance, Customer Solutions, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Solutions Specialist - Portland, OR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Solutions Specialist - Portland, OR. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Solutions Specialist - Portland, OR positions, which can be used as a reference in future career path planning. As a Customer Solutions Specialist - Portland, OR, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Solutions Specialist - Portland, OR. You can explore the career advancement for a Customer Solutions Specialist - Portland, OR below and select your interested title to get hiring information.
If you are interested in becoming a Customer Solutions Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Solutions Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Solutions Specialist job description and responsibilities
Explain technical concepts and solutions to non-technical users.
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To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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Provide support for network printers; provide efficient and prompt customer service and support to end users.
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Handles Front-of-House and Back-of-House Customer Support and Sales (Calls & E-mails).
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Solutions Specialist jobs
Measure and analyse customer feedback.
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Build trust through relationships with clients and other stakeholders.
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Understand customer experience needs.
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Offer what customers really want.
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Providing attentive customer support.
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Step 3: View the best colleges and universities for Customer Solutions Specialist.