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OPPORTUNITY OVERVIEW
IDX, a ZeroFox company, seeks a Customer Care Specialist 2 to serve as the main point of contact and subject matter expert for all types of identity theft cases. The Customer Care Specialist 2s will interview members and potential victims to gather details for each unique identity theft case and provide information and instruction for victims, as well as assist individuals in understanding the recovery process and how IDX will work to resolve their specific case. In this role, you will ensure customer satisfaction by proactively facilitating and delivering information online, over the phone, and in writing.Â
You should have solid interactions with all departments and members, as well as exhibit the highest level of professionalism at all times. Winning the victim’s trust and being supportive is critical in this role. Confidentiality and respect for privacy are key. Energy, enthusiasm, communication skills, and a positive attitude are required. Empathy, compassion, and general willingness to assist the victim are also important characteristics of a Customer Care Specialist 2.
\nRole and responsibilities
ABOUT ZEROFOX
ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.
Equal Opportunity, Diversity & Inclusion
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
Full Time
IT Outsourcing & Consulting
$59k-76k (estimate)
06/15/2023
05/14/2024
zerofox.com
BALTIMORE, MD
200 - 500
2013
Private
JAMES FOSTER
$10M - $50M
IT Outsourcing & Consulting
ZeroFOX provides a digital risk monitoring platform that protects organizations from dynamic security , brand and physical risks across social, mobile, web and collaboration platforms.
The job skills required for Customer Care Specialist 2 include Communication Skills, Customer Care, Written Communication, Organizational Skills, Verbal Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist 2. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist 2 positions, which can be used as a reference in future career path planning. As a Customer Care Specialist 2, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist 2. You can explore the career advancement for a Customer Care Specialist 2 below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.