23 Customer Service Representative (Advocate) - Remote Jobs in Erie, PA
Get It Recruit - Administrative is Hiring a Remote Customer Service Representative (Advocate) - Remote
Role OverviewAs a Customer Service Advocate, you play a key role in assisting members with various aspects of their healthcare needs. Daily, you will support 50-70 individuals, helping them manage primary care providers, medications, transportation to appointments, and answering questions related to their benefits. Utilizing your knowledge and empathy, along with multiple web-based systems, you will significantly impact the quality of life for many. This full-time position operates Monday through Friday, with shifts scheduled during our business hours of 8:00 AM to 8:00 PM EST. Flexibility to work within these hours is required.
Training & DevelopmentComprehensive initial training is provided from 8:00 AM to 4:30 PM EST, Monday through Friday for the first seven weeks. This role is as challenging as it is rewarding, demanding strong problem-solving skills and the ability to research complex health-related issues. Advocates must effectively navigate multiple databases and engage with members confidently and compassionately. Performance coaching focuses on achieving high member satisfaction.
Key ResponsibilitiesAddress and resolve customer inquiries on the first call by identifying the nature of their needs, such as benefits, eligibility, claims, and more.
Educate customers on consumer-driven healthcare to help them choose the best benefit plans and healthcare providers.
Facilitate connections between customers and care providers for appointment scheduling or specialist consultations.
Support customers in using online resources, fostering confidence and independence in managing their healthcare digitally.
Skills And QualificationsHigh School Diploma required.
At least one year of experience in insurance operations.
Strong computer proficiency.
Commitment to adhering to a defined work schedule, including designated breaks.
Preferred QualificationsExperience in health care or insurance, with an understanding of medical terminology.
Background in social work, behavioral health, or customer service with complex problem-solving.
We are an organization that greatly values the dedication and sacrifices made by veterans and military families, striving to provide meaningful and respectful employment opportunities.
About UsWe are a nationally recognized provider of business process outsourcing services, committed to excellence and high service standards. As a Service-Disabled Veteran Owned Small Business, we pride ourselves on adaptability, experience, and an unwavering commitment to exceeding client expectations.
Employment Type: Full-Time
Job Summary
Full Time
$52k-67k (estimate)
05/23/2024
07/14/2024
The job skills required for Customer Service Representative (Advocate) - Remote include Customer Service, Problem Solving, Customer Support, Flexibility, Empathy, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Advocate) - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Advocate) - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Advocate) - Remote positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Advocate) - Remote, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Advocate) - Remote. You can explore the career advancement for a Customer Service Representative (Advocate) - Remote below and select your interested title to get hiring information.
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