70 Customer service representative Jobs in Erie, PA
Genuine Parts Company is Hiring a Customer service representative Near Erie, PA
SUMMARY :
Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met.
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
JOB DUTIES :
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- May handle customer returns.
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
- Performs other duties as assigned.
- Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
EDUCATION & EXPERIENCE :
Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES :
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Strong computer skills.
- Strong negotiation skills.
- Basic product knowledge.
- Reliability, organization, and attention to detail required.
COMPANY INFORMATION :
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Last updated : 2024-05-10
Job Summary
Full Time
Retail
$37k-47k (estimate)
05/12/2024
06/21/2024
genpt.com
WINSTON SALEM, NC
15,000 - 50,000
1928
Public
ROBERT HASS
$10B - $50B
Retail
Related Companies
About Genuine Parts Company
Genuine Parts engages in the distribution of automotive replacement parts, industrial replacement parts, office products and electronic materials.
The job skills required for Customer service representative include Customer Service, Communication Skills, Attention to Detail, Customer Relationship, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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