Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Requirements
Human Resources Client Services Partner, Department of Human Resources - Georgetown University
The Human Resources Client Services Partner (CSP) serves as a key point of contact for employees and managers of Planning and Facilities Management (PFM), contributing to the execution and delivery of effective HR strategies, services and programs to the department. Through collaboration and relationship building, the CSP partners with PFM and works to identify critical issues and/or gaps, and proposes and implements changes designed to support the goals of the department. Reporting to the University Director of HR, Organizational Development, the CSP has duties that include but are not limited to:
Serve as a front line resource for Planning and Facilities Management to assist with navigating the broad range of human resources areas, including employment, staffing, compensation, employee relations,, performance management, organizational development and employment law.
Work collaboratively with management to retain and develop a competitive workforce by promoting strong employee relations and effective management of human resources.
Collaborate with campus and department leaders to achieve the strategic goals of the department, campus and/or University.
Identify critical issues and/or gaps, and propose and implement changes to department heads and leadership.
Serve as an expert consultant to PFM department leaders on a wide variety of HR issues and consistently engage the appropriate HR subject matter expert or other University resource on respective matters.
Provide HR policy interpretation
Set and manage client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of HR services.
Develop and provide customized information exchanges, trainings and knowledge transfer sessions to meet the needs of clients on HR issues, policies, and practices.
Partner with departments and the broader HR to identify opportunities to enhance the overall employee experience.
Work Interactions
The HR Client Services Partner is a member of the University HR Client Services team, which is a part of the Department of Human Resources. Other HR teams include Employee Relations & Engagement, Employment Services, Office of Faculty and Staff Benefits, Faculty and Staff Assistance Program, Hoya Kids Learning Center, and Compensation and Classification. The CSP works cooperatively and collaboratively with Planning and Facilities Management leadership and staff, additional HR staff and other departments as needed to ensure that HR process and actions proceed efficiently and timely.
Qualifications
Bachelor's degree
Minimum of 5 years of related experience in HR, at least 3 as a Generalist and/or HR Partner
A solid understanding of employment law, staffing, compensation, employee relations, labor relations, organizational development, and training
Ability to understand the planning and facilities management, learn the organization's strategy, and work with staff and managers at all levels and achieve results
Effective communication, interpersonal, and presentation skills
Preferred qualifications
Master's degree
HR professional certification SHRM-CP/SHRM-SCP
Experience working in a higher education environment
Experience working in a union environment
Multilingual skills
Work Mode: Hybrid 3 Days. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation .
Current Georgetown Employees:
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Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu .
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .
EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .
Benefits:
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.