Overview

At Genesis, we put our customers and employees first. We are the national leader in non-Prime credit cards serving millions of customers who are underserved by others in the industry. We are fair and transparent in all interactions.

We’re entrepreneurial and we look for people who want to make an impact. We hire people, not just positions.

Join the nation’s leader in second-look finance servicing as our

Summary:

Lead the implementation and ongoing improvement of credit card products. Design processes and solutions required across multiple systems for the delivery of products and services to customers. Interact with vendors for configuration and testing of external systems, and interact with internal technology groups for the implementation and testing of end-to-end solutions. Act as the hub for combining the business knowledge, customer focus, and technology process components into delivery of high-quality outcomes. As Genesis continues to grow there is a desire to significantly improve the breadth of product capabilities and improve the processes for managing complexity across a diverse set of product terms. This will require leadership and strong organization skills to deliver results while interacting across multiple departments.

Responsibilities

As our Sr. Product Manager you will:

• Act as the process owner for the combination of systems involved with implementation of new products.
• Set project goals, report on progress, and escalate concerns/requests for assistance.
• Organize activities between the stakeholder departments, including the Risk team, the IT team, the Compliance team, the Marketing team, and the Operations team to deliver new products.
• Create clear business requirements to enable quick & high-quality delivery of technology work.
• Manage external vendors to deliver changes.
• Lead projects and perform project management duties.
• Identify, research, diagnose root cause, and implement solutions to resolve issues if they occur.
• Create and maintain accurate and comprehensive documentation.
• Coach staff and drive performance by setting clear goals and lead collaborative achievements. Understand and manage to deadlines, cost constraints, and impact on other teams, and make resource and design trade-offs based on those factors.
• Propose team growth path and scope changes to manage new product delivery consistently & efficiently.
• Other duties as assigned.

Accountability: The incumbent is directly accountable for providing a high level of service to internal and external customers within established timelines. Necessary to be able to work independently and to evaluate multiple risks/objectives including compliance, financial, customer impacts, and employee impacts.

Qualifications

Requirements:

• Experience understanding and managing complex processes, including technology details.
• 5 years of experience in managing cross-functional teams with a demonstrated expertise in navigating through complex and cross-functional organizations. Specific focus on building, delivering and maintaining mission critical, production systems is required.
• Facilitation, interpersonal skills, consensus building skills, and effective decision making required.
• Ability to communicate effectively verbally and in writing with technical staff and non-technical staff-users.
• Must be able to present technical concepts, diagrams, and other technical assets to business partners, managerial and technical audiences.
• Excellent documentation skills for defining and producing technical and functional specifications.
• Excellent project management skills for coordination of timelines, communications and escalation of concerns.
• Ability to identify opportunities for improvement, and to prioritize own work and meet deadlines.
• Ability to extract and abstract the core essence of complex workflow and execution scenarios
• Recognize and resolve ambiguous and conflicting objectives.
• Bachelor’s degree or equivalent experience required in fields related to information technology, business management or related area.

What’s In It For You:

• Robust health insurance including individual and family Medical, Dental and Vision insurance
• Relax and recharge with Paid Time Off (PTO) Program; plus 6 paid holidays and 1 paid floating holiday.
• Financial health with 401k plus employer match up to 4%
• Take care of your well-being through Wellness perks
• We invest in your future through Tuition Reimbursement and ongoing Learning & Development
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability

Genesis understands experience comes in many forms, many skills are transferable, if your experience is this close to what we’re looking for, consider applying. We know that diversity of thought has made us the entrepreneurial and innovative company that we are today.

Genesis Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.