The Senior Program Manager provides a single point of business focus for designated customer programs and manages the satisfaction of customer expectations through program team processes.

Vanguard EMS, Inc. is in the service business. Even with Vanguard’s state of the art technology, vast manufacturing capability, and leading-edge information tools, we wake up every day thinking about how best to serve our customers, suppliers, and the communities in which we live.

 What you’ll do:

• Understand and stay current with the broad view of customer expectations and Vanguard business requirements, and refine them to specific deliverables.
• Manage cross-functional customer program teams and communicate program requirements on an on-going basis to functional and business management.
• Ensure Vanguard management stays appropriately engaged in the program.
• Conduct regular program reviews internally and with customer to assess program status results.
• Assures program maintains acceptable level of profitability.
• Separate business issues requiring attention from issues to be handled by normal functional processes
• Ensure appropriate cross-functional projects and problem solving are in place to address program issues
• Maintain adequate technical depth and managerial skill to address customer issues and resource priorities
• Actively identify, pursue, and win new business from existing customers.
• Engender confidence in customers and senior management that program requirements are and will be met
• Communicate proactively to authoritatively solve program problems and minimizes program risks.
• Perform other duties as required.