OVERVIEW:

We are looking for a world-class surveydesigner and employee experience professional to join our team and lead a robust Survey Program focused on the company's Firstlineemployees. 

As the Survey Program Manager, you’ll join our team where our mission is to Attract, Value and Grow the Firstline populationin the company. This population makes up well over half of the company’s total globalworkforce and their voices and experiences are central to the way in which the company intends to grow into the future.

The Survey Program is the first of itskind. You will be responsible for designing, scaling, and administering theprogram. This will include intake processes, a seasonal and annual survey plan,designing and consulting on survey design, managing publication of surveys, surveydata analysis and dissemination, and designing and delivering an Athlete Voiceinsight Dashboard.

KEY RESPONSIBILITIES:

• Leverage your mastery of research methodologies and data analysis to design and execute all elements of survey-based research – from calendaring, survey design, data collection and analysis to reporting. Have an excellent grasp on objectives and limitations to deliver on appropriate needs.
• Define, produce, and present deliverables including dashboards, presentations and recurring reports that identify opportunities to shape Nike Athlete experiences and that inform and inspire internal stakeholders to action.
• Develop and adhere to timelines to run and implement project components efficiently.
• Collaborate with cross-functional team members and extended partners to build rapport, trust, and satisfaction. 
• Understand stakeholder needs and help them reach their goals via research execution, as well as giving suggestions based on subject matter expertise.
• Recognize opportunities for improvement and take action to capitalize on them. Actively lead problem solving efforts, providing suggestions and taking action on areas needing improvement. Adapt processes and analyses as needs change.
• Demonstrate a deep sense of ownership.
• Intake
• Selection/scheduling
• Survey design and testing
• Data Analysis and sharing (leveraging a template)
• Data/Insights storage (MVP)
• Communications Promoting survey functionality
• Sharing enhancements/changes based on feedback.
• Decision making with stakeholders requesting surveys.

Requirements

• B.A. in related field such as HR Analytics, Business, or Social Sciences.
• 5 years of experience in quantitative research or employee experience role
• Experience leading large, concurrent projects
• Experience leading research on people, process or technology, experience in retail/commerce experiences is a plus 
• Exceptional ability to analyze data to provide insights and make recommendations
• Experience with digital survey tools and reporting databases and tools
• Experience working within a global organization or demonstrated ability to work and communicate with a diverse team
• Experience with cross-tab tools and statistical packages
• Excellent written, verbal communication and presentation skills.
• Experience with project management, including intake, project tracking, timeline management, etc.
• A meaningful understanding of emerging trends in employee experience research, employee insights, etc.