The Inside Sales Representative will play a fundamental role in achieving our

ambitious customer acquisition and revenue growth objective by promoting sales to our Customer / Dealer network. The ultimate goal of this role is to develop, maintain, and advance accounts by regularly contacting customers.

The ideal candidate is comfortable making a high volume of calls per day, generating interest, qualifying prospects and closing sales.

Duties and Responsibilities

• Seek sales opportunities through lead follow-up, making outbound sales calls and emails.
• Analyze business intelligence data to identify potential sales and margin growth opportunities

within assigned region / division.

• Achieve quarterly sales quotas by growing sales / gross margin with assigned accounts.
• Grow technology adoption and usage rates by ensuring assigned customers understand and

know how to utilize our digital tools such as Watsco Ventures, Warranty and e-commerce

platforms.

• Assist accounts with pricing, marketing programs and technical support.
• Work with Business Development Managers to on-board new accounts with the intent to take

over the accounts fully within 24 months.

• Attend product and sales training meetings as required.
• Perform other duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties as

assigned.

Qualifications

Required Qualifications

• Proven customer service experience
• Strong phone presence, listening and presentation skills. Ability to manage a high volume of calls

per day.

• Ability to work independently and in a team setting.
• Ability to meet assigned goals and objectives in designated time frames.
• Demonstrated aptitude for continuous learning. Able to learn, teach and lead.
• A willingness to learn and grow with our Company.

Last updated : 2024-05-14