22 Customer Success Manager Jobs in Pittsburgh, PA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Gather AI is Hiring a Remote Customer Success Manager
About Us
About You
We’re looking for an extremely friendly, passionate, customer focused individual. Someone who isn't afraid to get their hands dirty, helping to build the world's leading autonomous data gathering company. We at Gather AI know that there is a long road to this goal, and it starts with happy customers. We're looking for someone to help us build Gather AI, and be at the forefront of the AI revolution.
What You'll Do
As the Customer Success Manager, you will be the bridge between the customer, product, and developer teams. You will be pivotal in helping to drive the product forward. Externally you will be the face of Gather AI and the main point of contact for day to day customer operations. Internally, you will be the voice of the customer. Conveying customer needs, and tracking product requirements as well as the resolution of bugs. You will have oversight on the product deployment process and teams. To the customer, you will help to track success criteria, and convey Gather AI's value proposition. It will be on you to assist in strengthening our customer relationships, and embody our customer-focused mentality.
- Apply a customer-centric approach to drive operational efficiency, ROI, and customer engagement.
- Have a deep understanding of problems we are solving at customer sites.
- Understand customer pain points and be compassionate in how we support them.
- Lead new customers from Sales handoff through Deployment and beyond.
- Drive adoption with new customers by developing custom workflows and onboard plans to ensure they are set up to succeed.
- Lead weekly or biweekly customer meetings to review performance data, share updates on any open requests, and general health checks.
- Communicate customer sentiment, requests or ideas to internal teams
- Represent your customers/sites internally at weekly CS Syncs, Expansion Deep Dives and Deployment meetings.
- Create and track JIRA incidents and feature requests to ensure issues are investigated and a resolution is communicated to the customer.
What You'll Need
- 5 years of Program Management, Account Management, or Customer Success Management Experience
- Bachelor’s degree or equivalent experience in related field
- Familiarity with robotics, automation, software, and/ or autonomous systems
- Experience interfacing with customers
- Ability to travel to customer locations, roughly 30% of time on the road
- Proficiency in Excel /Google Sheets, Powerpoint/ Google Presentation, GMail
- Provide proactive outreach with consistent and clear communication
- Ability to communicate technical and business concepts to stakeholders at all levels
- Be curious and compassionate
- An understanding in Renewal & Expansion Strategies
Bonus points for...
- 10 years of Program Management, Account Management, or Customer Success Management Experience
- Engineering or Technical Degree (BS)
- MBA
- Background in technical startups
- Familiarity with Warehousing and supply chain, including WMS, ERP, and Cycle Counting
- Experience in JIRA, Hubspot CRM, Front
- Troubleshooting mindset
- Experience flying drones
Compensation and Benefits
- Compensation package will include equity
- Comprehensive medical, dental, vision and life insurance
- Very flexible schedule
- Unlimited PTO and flexible scheduling
- Relocation assistance available
Job Summary
Full Time
$100k-142k (estimate)
03/09/2024
04/17/2024
gather.ai
Pittsburgh, PA
<25
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
Similar Jobs
Popular Articles
