What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SAP Procurement Customer Success Partner – (EAST or MIDWEST)

Location: Home Office 

JOB DESCRIPTION:

The Procurement Customer Success Partner (S-CSP) has overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption and use of the Network and to ensure that the customers deploy and use of all of their entitled subscription software. The S-CSP is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management. The S-CSP is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer. 

EXPECTATIONS AND TASKS:

• Develop and implement account strategies and implementation plans for feature and nurture customers that further existing account adoption and identify new business opportunities within assigned accounts. These plans should:
  • Increase spend under management, network adoption, transaction volume and trading relationships on the Network
  • Ensure rapid adoption and enablement of solutions that drive value for the customer
  • Expand business process automation across the specific Line of business applications
  • Increase the customer’s usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.
• Complete Relationship Assessments, Outcome Success Plans, initiate tracking, and maintain associated tasks for each account in the portfolio.
• Track SLA performance, usage and adoption metrics, and overall customer satisfaction
• Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.
• Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts.
• Act as primary escalation point for cloud solutions for those accounts within their portfolio
• Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth
• Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
• Facilitate quarterly Account Reviews and monthly Relationship Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships
• Manage new account assignment into portfolio

WORK EXPERIENCE:

• 5 years of experience in the following areas:
  • Selling or delivering consulting services
  • Managing complex customer engagements
  • Working with cloud or SAS applications
• Commercial experience including experience developing account management plans and contract negotiation
• Line of Business specific experience – specific to the LoB that they are being primarily hired into. Examples include: Fieldglass Contingent Workforce Management, Services Procurement, Supply chain, Finance and Procurement and eBusiness expertise
• Customer relationship management, sales, sales force automation and sales team management expertise
• Proficiency in SAP Commercial and Account Management Systems: CRM, Totango
• Financial systems, financial planning and enterprise resource planning expertise
• Complex Account Management

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

• Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
• Bachelor equivalent: yes

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:293440 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: