• Excellent Pay & Benefits, Team Environment, Growing Company

Pay/ Benefits:

• PTO for Personal time, Vacation, and Holidays.
• Full Benefits: Medical, Dental, Vision, Life and Disability Insurance, and more.
• Flexible Spending Account and Health Savings Account available.
• 401k with Roth Option and Company Match of 3%.

Why join Team Frog Holler ?

• We pride ourselves as Great People delivering Great Produce !
• Excellent Culture built on teamwork and service - We VALUE our employees and customers.
• Lead a great team of customer service representatives and office administrative personnel.
• Work closely with multiple departments to provide awesome service and efficient operations.
• We strive to be the company employees want to work for, and the company restaurants want to buy from!

Job Duties and Responsibilities:

• Lead a team of Customer Service Representatives and an Accounting Coordinator.
• Create accountability for proper customer care and ensure customer needs are distributed to all necessary departments to effectively solve daily problems as they present themselves.
• Manage accounting procedures related to accounts receivable and payables metrics, ensuring customers and vendors are within terms.
• Manage daily procedures of customer and vendor credits, and expense invoices.
• Run daily and weekly reports to support sales, purchasing, and operating departments.
• Assess and implement best practices to streamline office operations with emphasis on clear communication to sales, operations, and purchasing departments.
• Oversee and direct all mass customer communications professionally: marketing emails, product issues, holiday hours, etc.
• Build positive long-lasting relationships with customers over the phone and via email, advise customers on products & services.
• Manage staff schedules, assist with all new hire onboarding and HR documentation, and act as the liaison between sister company and Van Eerden Foodservice Grand Rapids Office Human Resource and Accounting departments.

Requirements:

• 3 or more years of experience in a professional office environment as an office manager, managing team of 5 or more direct reports.
• Strong delegation skills, understanding strengths of individual team members and distributing work appropriately.
• Strong communication skills, verbal, written across multiple departments and with customers.
• General Accounting understanding and ability to perform basic accounting functions relating to AP, AR, and inventory entry and analysis.
• Detail-oriented, organized, fast-paced worker.
• Computer skills that cross multiple programs and platforms, high proficiency in Microsoft Word, Excel.
• Experience with graphic design or direct marketing platforms a plus.
• Monday - Friday availability, rotating Saturdays.
• Ability to successfully handle stressful situations in a fast-paced environment.
• Experience in food/distribution based industry is preferred.