FRONTOFFICE SUPERVISOR - FREEHAND CHICAGOWe need a motivated and passionate Front Office Supervisor to join ourFront Office team. Reporting into the Front Office Manager, the successfulcandidate will ensure effective and smooth running of the Reception and ensurethat all Generator guests receive great care and customer service at alltimes.

WHO ARE WE

Freehand is on a journey.Appropriate, given that we're a shared accommodation brand. Freehand swungthrough the US coolest cities on its way to dominating the world. It burst ontothe scene in the Americas with the launch of our properties in the country’sbiggest markets (NYC, LA, Miami and Chicago) with the acquisition of FreehandHotels. Created for a new generation of urban travelers, Freehand combines thesocial culture of a hotel with innovative design by Roman and Williams, comfortand quality food and beverage at an affordable price.

No biggie. Fast Company namedus one of the top 50 most innovative global companies. We, of course, agree.And now this top 50 most innovative global company (did we mention that?) wantsa pretty awesome Front Office Supervisor.

Our spaces are safe andseriously social, in the proudest part of the beating heart of the cities welove. Cultural action, creative pulse and an outstanding way to waste some of thefinite time the universe has given you - that's what Freehand offers. Holdstrue for staff and visitors equally, and while chic design is always thebackdrop, every Freehand in every destination reflects the unique beat of thatcity's heart.

ABOUT FREEHAND CHICAGO

Welcome to Freehand’s secondoutpost! Designed by Manhattan-based Roman and Williams, the buildingcelebrates the city’s Midwestern heritage with a string of evocative communalspaces and rooms located in the restored 1927 Art Deco building, set among thehigh-rises of the downtown River North neighborhood – home to some of thecity’s best art galleries, boutiques and restaurants. Featuring 217 rooms andamazing public spaces like Café Integral coffee and breakfast bar and the cozyBroken Shaker Bar, it’s a buzzing, busy space that represents the best ofFreehand. Between the busy social calendar and the ever-changing makeup ofguests and locals coming to play, it’s a particularly fun and fulfilling spacefor everyone in the Freehand Chicago team to work in.

NUTS AND BOLTS OF THE JOB

• To assist the Front OfficeManager in the overall operation of the Front Office duties and assumeresponsibility in their absence
• To ensure the standards of workexpected are being achieved, thereby maximising sales, revenue and customersatisfaction, measurable by internal and external guest ratings
• To respond to all customerissues/complaints in a caring and empathetic manner. Listen and show you care by giving yourundivided attention and handle any issues/complaints immediately, within yourauthorisations
• To train new and existing staff onall Reception Functions in line with the Standard Operating Procedures Handbookand the Training Schedule issued by your Manager
• To continually monitor staff customerservice standards and ensure that staff are providing correct and up to dateinformation to guests and customer service standards are being maintained.Follow up with any staff on any areas that need improving

Naturally this is not intended asan exhaustive list of duties. Other duties as may be reasonably required willform part of this job description.

WHAT’SIN YOUR DNA

• Outgoing,bubbly and have a real passion for your role as Supervisor
• A positive approach, excellent organisational skills, and a passion forproducing high quality customer care
• Strong team player with excellent communication skills
• Ability to work in a fast-paced environment
• Youmust be eligible to work in the EU to be considered for this role

YOURROCK STAR EXPERIENCE

• At least one year’s previous Reception Supervisory experience
• Previous experience in leading and motivating a team
• Competent level of IT proficiency

OUR EMPLOYEE BENEFITS

• Birthdayholiday in addition to your yearly holiday allocation
• FertilityTreatment Support Leave - up to three days' paid leave in any one year for anemployee to undergo fertility treatment
• EmployeeBounty Program providing opportunities to earn a compensation for new hirereferrals with no cap on number of referrals made
• Companycontribution towards gym membership fees for all eligible employees – lookgood, feel good, work good
• IdeasAward - Quarterly award to double gross basic salary for 1 month to employeewith most valuable suggestion/feedback
• 2 free nights’ accommodationacross any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (weoperate in several locations across Europe & US so your next holiday issorted)
• International career opportunitiesso you can travel the world while working with us (win-win!)
• Social events, celebrationscalendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Onlinelearning tools to help you develop, learn and grow

LOCAL EMPLOYEE BENEFITS

• 9 holidays
• Paid vacations (80 hours per calendaryear)
• Paid sick leave (40 hours per calendaryear)
• Medical Dental Vision (subsidisedcontributions)
• Life & Disability(employer paid)
• Commuterbenefits
• Voluntaryproducts: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, HospitalIndemnity, critical illness, Accident Insurance and FSA

SO YOU THINKTHIS MIGHT BE YOU?

That'scool. Send us your application in English. If you’ve got questions, get intouch!

Also,check out https://freehandhotels.com/ or our social media pages. Here you maywell find the answers to life, the universe and everything, including why thereare no penguins at the North Pole. We look forward to hearing from you.

Employmentwill be based upon personal capabilities and qualifications withoutdiscrimination on the basis of race, color, religion, sex, gender identity,age, national origin, disability, sexual orientation, or any other protectedcharacteristic as established by law.

Join Usand help us achieve our Vision!