460 Front Office Manager Jobs in Chicago, IL
Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop is Hiring a Front Office Manager Near Chicago, IL
Perks
Vacation, Sick, Holiday, Medical, Dental, Vision and 401k
Job Summary
Manages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.Essential Duties And Responsibilities
- Ensure staff provides excellent guest services.
- Hire, train, coach, and discipline staff
- Determine work procedures and prepares work schedules to ensure the smooth operation of the front desk
- Empower staff to successfully handle guest needs, special requests, and complaints.
- Ensure all guest service issues are resolved prior to guests leaving the property.
- Train staff on proper reservation procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
- Effectively communicate and maintain teamwork among all hotel departments and Hotel Manager
- Strive to be innovative in new programs designed to maximize efficiency and increase productivity
- Perform administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory
- Manage departmental expenses within budgeted guidelines
- Ensure Front Office is in compliance with federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
- Performs other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education/Experience
High school diploma or equivalent. Minimum of two years' experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.Language Skills
Ability to communicate clearly and effectively with customers, co-workers, and managers. Ability to read and interpret documents such as safety rules, operating and maintaining instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees or the organization.Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra.Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.Computer Skills
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Payroll systems; Internet software; Property Management software; and Database software.Other
Ability to work a flexible schedule, including evenings, weekends and holidays. Superior customer service and public relations skills. Excellent organization and time management skills.Job Summary
Full Time
$54k-79k (estimate)
03/25/2024
05/10/2024
The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Hospitality Management, Communicates Effectively, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
01/10/2022: Modesto, CA
Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
02/14/2022: Saint Cloud, MN
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
01/07/2022: Helena, MT
The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
01/29/2022: Manchester, NH
Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
12/23/2021: Cedar Rapids, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
02/19/2022: Knoxville, TN
New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
02/27/2022: Mesa, AZ
Step 3: View the best colleges and universities for Front Office Manager.
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