****Now Hiring Front Office Manager****

Seeking the perfect front office manager candidate to join our team at the Holiday Inn Chicago, O’Hare. We are located 10 minutes from O’Hare International Airport and 30 minutes from downtown Chicago. We are a full service hotel with 245 guest rooms, Bar Louie Restaurant, fitness center, outdoor pool and meeting space.

As the front office manager you will manage all aspects of the front office. You will direct and coordinate all activities such as reservations, guest service, and employee scheduling. Your department is the first and last impression that a guest has of the hotel. This position has potential growth to advance to AGM.

Duties and Responsibilities:

• Ensure front office staff is properly trained on systems, security, service and quality standards.
• Offer a warm welcome and speedy, efficient check-in and check-out service for guests.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct deficiencies.
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handle in a secure manner.
• Perform other duties as assigned. May also serve as manager on duty.
• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• 3 years front office/management experience.
• Ability to multitask and manage your time.
• No fear of decision-making.
• Exceptional customer service and strong leadership skills.
• Hands on leader.

Qualifications and Requirements:

• Passion and dedication for customer service
• Guest service experience
• Management/supervisor experience
• Computer knowledge
• Flexibility to work some nights, weekends and/or holidays.

Lakhani Hospitality family owned and operated currently with six properties throughout the Chicagoland area is hiring candidates who have the passion for Hospitality industry. We strive to bring full service hotel accommodations, to create the perfect stay for our guests and work environment for our associates. As we grow we need the right candidates to join our team.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person

Work Location: In person