37 Technical Support Engineer Jobs in Boston, MA
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Flywire is Hiring a Technical Support Engineer Near Boston, MA
- SQL: Using relational database structure and writing SQL query language using SQL JOINS (Inner/Outer/Full) involving multiple database tables to analyze complex data related issues;
- UNIX/LINUX: Navigating UNIX environment in Amazon Web Services (AWS) setup, UNIX file structure, user permissions, executing system level commands and utilities, and resolving on-hand queries related to file format, encryption, and file transfers;
- JAVA and Object-Oriented Programming (OOP): Reading code using Integrated Development Environment (IDE) Eclipse/IntelliJ, debugging customer issues in development environment, and reporting product bugs/issues to engineering team;
- Web Technologies and Database Design: Deciphering technical communication between two systems, including HTTP request/response and GET/Post methods;
- JIRA/Confluence: Managing technical support engineering documentation related to customer issues, cross team processes, and internal team training in Confluence and creating Flywire CRS product bugs/ enhancements/support tools tickets in JIRA; and
- Supporting customer queries with HTML/CSS/JavaScript.
Job Summary
Full Time
$85k-105k (estimate)
03/13/2024
04/06/2024
flywire.com
BOSTON, MA
200 - 500
2011
Public
MIKE MASSARO
$50M - $200M
Related Companies
About Flywire
Flywire is a Massachusetts-based payment platform that provides invoicing and payment reconciliation solutions for industries including educational, healthcare and travel.
The job skills required for Technical Support Engineer include Technical Support, Computer Science, SQL, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
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