Executive Security Services is recruiting for an Account Manager. The Account Manager is responsible for day-to-day operations of an assigned account, including hiring, training and disciplining staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

Essential Functions

• Supervise the day to day security operations of an assigned client site

• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

• Ensure the client site is provided with high quality security services to protect people and property

• Build, improve and maintain effective relationships with both client and employees

• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service Additional Responsibilities

• Ensure all required reporting and contract compliance requirements are met.

• Assure regular communication of issues or program with Client

• Handle any escalated security issues or emergency situations appropriately.

• Other management responsibilities as determined by leadership

• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.

• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)

• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.

• Meet all contractual scheduled hours with a minimum of unbilled overtime.

• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet corporate training standards.

• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.

• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.

• Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.

• Valid Oregon PSID card and Supervisory Manager credential.

• Enforce Company policies as outlined in the handbooks and executive memos.

Qualifications:

• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).

• Ability to develop and grow customer relationships.

• Experience in hiring, developing, motivating and retaining quality staff.

• Outstanding interpersonal and communications skills required.

• Ability to work in a team-oriented management environment with the ability to work independently.

• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.

• Previous scheduling experience preferred.

• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed

Travel requirement:

• Up to 100% travel
• Up to 75% travel

Application Question(s):

• Are you willing and able to be on call after hours?

Education:

• High school or equivalent (Required)

Experience:

• Supervisory/Management: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Portland, OR 97222