Description

Dwelling Place of Grand Rapids, Inc.

Job Description

Job Title: Human Resource Manager

Department: Operations

Reports To: Chief Operations Officer

FLSA Status: Exempt

Approved By: Dwelling Place Officers

Approved Date: March 27, 2024

Summary Manages and administers human resource activities, such as benefits, policies, training, performance management, and employee services. Maintains a human resources system that meets top management information needs. Advises and assists management and employees on employee issues and concerns through communicating, interpreting, and recommending appropriate use of human resource policies, procedures, and services. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Compiles and maintains employee personnel files and employee benefit files to document personnel actions, provide information for payroll and answer inquiries to authorized persons for use in employee benefits administration and other uses.

Interprets company policies and responds to policy, procedure, and program inquiries. Advise and assist management and employees by responding to inquiries, concerns, and employee issues and by interpreting applicable human resource policies and procedures. 

Identifies legal requirements and government reporting regulations with the assistance of outside legal counsel as necessary and ensures policies, procedures, and reporting are in compliance with federal, state, and local law.

Plans and conducts new employee orientation and onboarding to foster a positive attitude toward company goals.

Coordinates employee training on topics such as sexual harassment, blood-borne pathogens, ethics, etc.

Administers and maintains a human resource evaluation database and information system.

Completes and evaluates background screening on applicants.

Administers benefits programs such as life, health, dental, and disability insurances; vacation, personal time, sick leave, and leave of absence; provides services to employees to answer their benefit questions, resolve problems related to access to or payment of benefits; orient newly eligible employees, and process enrollment forms and changes.

Prepares materials and presents information to employees about benefit programs, procedures, changes, and government-mandated disclosures.

Submits enrollment/disenrollment information and changes to benefit plan providers.

Prepares accident and injury reports for workers’ compensation insurance carriers.

Reviews unemployment claims and works with 3rd party unemployment administrators to resolve claims.

Reviews reports from plan providers to verify accuracy and resolve differences.

Assists payroll with recording changes affecting net wages such as exemptions, insurance, and direct deposits for each employee to update master payroll records; records new or changed pay rates in computerized master payroll records.

Supervisory Responsibilities This job has no supervisory responsibilities.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources wisely.

Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.

Use of Technology/Equipment - Demonstrates required skills; Adapts to new technologies or equipment; Troubleshoots technological problems; Uses technology/equipment to increase productivity; Keeps technical skills up to date.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; able to read and interpret written information.

General Competency - To contribute to the Dwelling Place mission, each employee must possess skills beyond the technical requirements for the position. An employee must also demonstrate the ability and capacity to work with others in a manner that fosters trust, cooperation and a positive team esprit de corps. Dwelling Place expects each employee to maintain high ethical standards in their interactions with customers, other staff, vendors and the public generally. Dwelling Place employees are also expected to be dependable, to be respectful of others, to use sound judgment, to seek out new opportunities for learning and to communicate effectively with others. 

Employees must abide by all Dwelling Place policies including but not limited to the Dwelling Place Code of Ethics and personnel policies. 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Bachelor’s degree and one or three years related experience and/or training. Length of experience may be considered in lieu of educational requirements. SHRM-CP or SHRM-SCP certification preferred (or equivalent).

Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills To perform this job successfully, an individual should have knowledge of payroll and human resources software; Excel; Outlook; and Word. Knowledge of and experience with Paylocity software is desirable.

Professional Licenses, Certificates, Registrations Valid Michigan Driver’s License, SHRM-CP or SHRM-SCP preferred

Other Qualifications Must be willing to work occasional evenings and weekends as needed to complete the requirements of the position.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk; sit and reach with hands and arms. The employee is occasionally required to stand; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds. 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.