Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.
Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."
Why Join Diasorin?
Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.
Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.
Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!
Job Scope
Responsible for the overall serviceability of Luminex instruments, to include advanced global technical support, training, and communications to customers, technical field service engineer staff and the Depot. Continued focus on product and service improvements and innovative solutions.
What you will be doing:
Provide technical leadership and sales support for major customer organizations in servicing, maintaining, and operating Luminex instruments
Provides in-depth technical service knowledge to assist R & D and marketing in product development, design and service ability requirements.
Contribute to key decisions points that drive product service offerings, service revenue, and value added support that generates growth.
Coach, mentor and train global regional partners, trainers and field service engineers
Analyzes data reports and service documentation to identify technical trends and proactively identifies areas of improvements for device services. Creates and executes improvement plans to ensure customers and partners receive the highest quality of technical support. Example of improvement areas may be in service cost savings, service time reduction, improved service inventory management/delivery, new business/service deliverable initiatives.
Lead the development and maintenance of service training documentations, manuals, bulletins and other communication materials.
In conjunction with the Hardware Product Director, produce comprehensive Technical Service Bulletins (TSB) and Field Service Advisory’s (FSA) while ensuring the impact on the department is appropriate and manageable.
As needed, release and update FS/CN part numbers for both existing and new products.
Ensure the Field Service portal is updated and current with appropriate information needed by both internal staff, as well as customers
Develop effective working partnerships with internal Luminex departments to ensure goals, deadlines, and schedules are met.
Maintain in depth knowledge of all Luminex instrument core products in regard to function, application and service (troubleshooting, diagnostics and repair).
Create Field Service Manuals, Training material and Parts list for new products for both internal and external customers.
Other related duties as assigned.
Enforces and adheres to all environment, health and safety SOP’s, equipment polies and procedures, including and department specific requirements.
Education, Experience, and Qualifications:
Associate's degree (AA or AS) degree in Electronics or instrumentation/ electronics equivalent background from an accredited two or four-year college or university, or relevant
work experience.
1 years experience Use of Oracle and Agile systems
A minimum of 5 years’ experience in Field Service operations.
Highly organized with proven time management and prioritization skills
Ability to work independently and with minimal supervision
Ability to handle the pressure of meeting tight deadlines
What we offer
Receive a competitive salary and benefits package as you grow your career at Diasorin.
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.
Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.
The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.
Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.
This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.